Help and Advice for Tenants

30 FAQs

• How do I report a repair?
• What repairs am I responsible for?
• I'm locked out of my property. What should I do?
• I have no heating. What should I do?
• What are minor and major adaptations?
• I have a problem with my windows. What should I do?
• How long will it take to receive my decorating vouchers?
• How do I request a level access wet room?
• What is planned maintenance?
• How do I prevent pests?
• How do I keep my home safely warm during winter?
• I have a problem with my external door. What should I do?
• I have no hot water. What should I do?
• How do I report a water leak?
• My smoke alarm keeps beeping. What should I do?
• What is L&Q's damp and mould policy?
• What is a disabled facilities grant?
• How do I report an issue with a tree in my garden?
• How do I report a broken fence?
• I think I have asbestos in my property. What should I do?
• Can I have the internet in my property?
• How do I know if my property has been selected for planned maintenance works?
• I have gaps in my windows or doors. What should I do?
• How do I report a broken door or window lock?
• How do I request a communal front door fob?
• How are planned maintenance works scheduled?
• How do I request a door entry intercom?
• Water - useful information
• How do I request a stair lift?
• How can I get an update on a repair order?