If you have any thermostats or controllers, please check that the timers are set properly – especially if the clocks have gone forwards or backwards recently.

If you're still experiencing a problem, please report it online or by contacting our customer service centre.

You'll need to tell us:

• which radiators are not working
• how long you've gone without heating
• if the whole building is experiencing a loss of heating

Homeowner

 If your heating is not working, please contact a qualified engineer to inspect your property.

Tenant

If you're experiencing a loss of heating and pay for your heating on a meter, we recommend:

• checking that you have credit on your gas meter
• checking the gauge on your gas boiler to see if the pressure has dropped

A loss in pressure can sometimes affect your heating and hot water. You can usually tell if this is the case if the pressure needle has dropped or if your digital display is flashing to indicate a drop in pressure.

It's important to know that you are responsible for topping up the water pressure if it's below 0.5.

Please refer to your user manual or go online and look up your boiler to see how to top up water pressure.

If you have any thermostats or controllers, please check that the timers are set properly – especially if the clocks have gone forwards or backwards recently.

If you're still experiencing a problem, please report it online or by contacting our customer service centre.

You'll need to tell us:

• if your boiler is displaying an error message
• which radiators are not working
• how long you've gone without heating

Homeowner

If your heating is not working, please contact a qualified engineer to inspect your property.

Tenant

If you're experiencing a loss of hot water and pay for your heating on a meter, we recommend checking that you have credit on your electric meter.

If you have any thermostats or controllers, please check that the timers are set properly – especially if the clocks have gone forwards or backwards recently.

If you're still experiencing a problem, please report it online or by contacting our customer service centre.

You'll need to tell us:

• if your boiler is displaying an error message
• how long you've gone without hot water