How are planned maintenance works scheduled?

Each year in March we aim to write to residents who will be included in the next financial year's planned maintenance programme.

Our contractors are then responsible for deciding the number of properties that will receive works each month within that financial year.

Some homes will be scheduled to receive works in the early part of the financial year whilst some will be scheduled later in the year.

Any such programmes are subject to change, so our contractors will write to residents four weeks before any proposed work begins, followed by another letter two weeks later.

The exact timing of these letters may vary for different types of planned works.

Do not be alarmed if you don't hear from our contractors immediately, they will write to you nearer the time when the work is due to start.