Validation request

User validation required to continue..

Please type the text you see in the image into the text box and submit

[ Refresh the page to generate a new image. ]

Note:


Validation needed due to the detection of invalid input from this client IP address, error code : 338
Number of attempts left : 5

I have a problem with my floor or floor covering. What should I do?

Do you rent directly from L&Q or are you a Key Worker?

Yes

It's easy to report if your floor covering is damaged. You can do it online or by contacting our customer service centre.

No

If you're experiencing a problem with your floor covering, please be aware that we do not carry out all types of repairs. You are responsible for:

• installing new floor coverings in all rooms except your kitchen and bathroom
• replacing cracked floor tiles – you'll need to get our permission prior to undertaking this work

We will repair:

• damaged kitchen and bathroom floor coverings – except in agency managed schemes
• damaged floorboards
• damaged floor screed

If you’re experiencing any of these issues, please report it online or by calling our customer service centre on 0300 456 9996.

Did this answer your question?

Yes No

Thank you for your feedback.

We're sorry you didn't find this answer useful. Please tell us why this was the case so we can improve our response.

We can't reply to your feedback so please don't include any personal details.

Validation request

User validation required to continue..

Please type the text you see in the image into the text box and submit

[ Refresh the page to generate a new image. ]

Note:


Validation needed due to the detection of invalid input from this client IP address, error code : 338
Number of attempts left : 5