L&Q Group | Leading Housing Association & Residential Developer

I have a problem with my floor or floor covering. What should I do?

Do you rent directly from L&Q or are you a Key Worker?

Yes

It's easy to report if your floor covering is damaged. You can do it online or by contacting our customer service centre.

No

If you're experiencing a problem with your floor covering, please be aware that we do not carry out all types of repairs. You are responsible for:

• installing new floor coverings in all rooms except your kitchen and bathroom
• replacing cracked floor tiles – you'll need to get our permission prior to undertaking this work

We will repair:

• damaged kitchen and bathroom floor coverings – except in agency managed schemes
• damaged floorboards
• damaged floor screed

If you’re experiencing any of these issues, please report it online or by calling our customer service centre on 0300 456 9996.

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