Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• How do I pay for my heat consumption?
• What is covered under L&Q's buildings insurance policy?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How much will my parking permit cost?
• How do I apply for a parking bay?
• Will L&Q buy back my home?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Can I make a claim under L&Q’s buildings insurance policy?
• I have no heating / hot water
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Can we manage some of the communal services ourselves?
• I have no hot water. What should I do?
• What happens at the end of the defects liability period?
• Rent or account balance by text message
• Is there parking control where I live?
• What is a Heat Interface Unit (HIU)?
• Contents vs. Buildings - how do I know what's what?
• Why are you replacing waking watch with a fire detection and alarm system?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• I have no heating. What should I do?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Can I run a business from home?
• Will I be charged for any additional fire safety measures required for my building?
• Can I rent my parking space to a third party?
• My heating and hot water are switched off, why am I still being charged?
• I think my neighbour is running an illegitimate business from home. What should I do?
• Will I get a dedicated parking bay?
• Can residents commission inspections outside of the L&Q Building Safety Programme?