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30 FAQs
How do I top-up my in-house display (Guru Hub)?
What is covered under L&Q's buildings insurance policy?
How do I pay for my heat consumption?
If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
How do I apply for a parking bay?
Can I make a claim under L&Q’s buildings insurance policy?
Will L&Q buy back my home?
How much will my parking permit cost?
I have no heating / hot water
Rent or account balance by text message
I have no hot water. What should I do?
Contents vs. Buildings - how do I know what's what?
What is a Heat Interface Unit (HIU)?
What happens at the end of the defects liability period?
Can I run a business from home?
Is there parking control where I live?
My heating and hot water are switched off, why am I still being charged?
Can I change my heat supplier?
I think my neighbour is running an illegitimate business from home. What should I do?
Will I get a dedicated parking bay?
Water - useful information
How do I request a communal cupboard door key?
I have no heating. What should I do?
Can I rent my parking space to a third party?
Can I have Sky Q in my property?
Do I need to give meter readings?
Another resident has parked in my bay. What should I do?
My neighbour has CCTV on their property. Is this allowed?
Is there a 10 year new build guarantee?
Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
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