Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• How do I pay for my heat consumption?
• What is covered under L&Q's buildings insurance policy?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How much will my parking permit cost?
• How do I apply for a parking bay?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will L&Q buy back my home?
• I have no heating / hot water
• Rent or account balance by text message
• What is a Heat Interface Unit (HIU)?
• I have no hot water. What should I do?
• What happens at the end of the defects liability period?
• Contents vs. Buildings - how do I know what's what?
• Is there parking control where I live?
• Can I run a business from home?
• How do I request a communal cupboard door key?
• Will I get a dedicated parking bay?
• I think my neighbour is running an illegitimate business from home. What should I do?
• Water - useful information
• Can I rent my parking space to a third party?
• My heating and hot water are switched off, why am I still being charged?
• Can I change my heat supplier?
• How do I apply for a disabled parking bay?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Can I have Sky Q in my property?
• I have no heating. What should I do?
• Another resident has parked in my bay. What should I do?
• Do I have to pay an excess on a buildings insurance claim?
• I've received a parking fine. What should I do?