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30 FAQs
How do I top-up my in-house display (Guru Hub)?
Rent or account balance by text message
How do I pay for my heat consumption?
How do I apply for a parking bay?
A noise nuisance – is it antisocial behaviour?
If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
What is covered under L&Q's buildings insurance policy?
How much will my parking permit cost?
I have no heating / hot water
Will L&Q buy back my home?
I have credit on my L&Q account. Can I have this refunded to me?
I have no hot water. What should I do?
The Noise App – useful information
Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
What are L&Q's bank details?
Can I make a claim under L&Q’s buildings insurance policy?
What is a Heat Interface Unit (HIU)?
Can I change my heat supplier?
Litter and rubbish – is it antisocial behaviour?
Will I get a dedicated parking bay?
What happens at the end of the defects liability period?
My heating and hot water are switched off, why am I still being charged?
Contents vs. Buildings - how do I know what's what?
I have no heating. What should I do?
Water - useful information
Is there parking control where I live?
What is the difference between a Building Safety Programme inspection and an EWS1 form?
A home with too many animals – is it antisocial behaviour?
What is a disabled facilities grant?
Can I run a business from home?
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