Help and Advice for Homeowners

30 FAQs

• How many years do I have left on my lease?
• How do I pay for my heat consumption?
• How do I apply for a parking bay?
• How do I top-up my in-house display (Guru Hub)?
• I have no heating / hot water
• A noise nuisance – is it antisocial behaviour?
• I have no power to my sockets. What should I do?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How do I prevent pests?
• I have no heating. What should I do?
• I have no hot water. What should I do?
• What is covered under L&Q's buildings insurance policy?
• How much will my parking permit cost?
• Will L&Q buy back my home?
• Can I reverse staircase (sell a share back to L&Q)?
• The Noise App – useful information
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• I've lost my fob. How do I request a new one?
• Contents vs. Buildings - how do I know what's what?
• Can I change my heat supplier?
• What happens at the end of the defects liability period?
• Can I make a claim under L&Q’s buildings insurance policy?
• I have credit on my L&Q account. Can I have this refunded to me?
• Will I get a dedicated parking bay?
• My heating and hot water are switched off, why am I still being charged?
• Is there parking control where I live?
• How do I request a communal front door fob?
• What is a Heat Interface Unit (HIU)?
• What are L&Q's bank details?
• I've lost my communal front door key. How do I request a new one?