Help and Advice for Homeowners

30 FAQs

• How many years do I have left on my lease?
• How do I pay for my heat consumption?
• A noise nuisance – is it antisocial behaviour?
• How do I top-up my in-house display (Guru Hub)?
• How do I apply for a parking bay?
• I have no heating / hot water
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• What is covered under L&Q's buildings insurance policy?
• How much will my parking permit cost?
• I have no heating. What should I do?
• The Noise App – useful information
• Will L&Q buy back my home?
• Can I reverse staircase (sell a share back to L&Q)?
• I have no hot water. What should I do?
• Can I change my heat supplier?
• What happens at the end of the defects liability period?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• My heating and hot water are switched off, why am I still being charged?
• I have credit on my L&Q account. Can I have this refunded to me?
• Will I get a dedicated parking bay?
• Contents vs. Buildings - how do I know what's what?
• What are L&Q's bank details?
• Is there parking control where I live?
• What is a Heat Interface Unit (HIU)?
• Can I have Sky Q in my property?
• How do I sign up?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Why are you replacing waking watch with a fire detection and alarm system?