Help and Advice for Homeowners

30 FAQs

• Rent or account balance by text message
• A noise nuisance – is it antisocial behaviour?
• How do I top-up my in-house display (Guru Hub)?
• How do I pay for my heat consumption?
• How do I apply for a parking bay?
• The Noise App – useful information
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• What is covered under L&Q's buildings insurance policy?
• I have no heating / hot water
• How much will my parking permit cost?
• I have no hot water. What should I do?
• Will L&Q buy back my home?
• I have credit on my L&Q account. Can I have this refunded to me?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Can I change my heat supplier?
• My heating and hot water are switched off, why am I still being charged?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will I get a dedicated parking bay?
• What happens at the end of the defects liability period?
• What are L&Q's bank details?
• I have no heating. What should I do?
• What is a Heat Interface Unit (HIU)?
• Contents vs. Buildings - how do I know what's what?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Litter and rubbish – is it antisocial behaviour?
• Is there parking control where I live?
• Can I have Sky Q in my property?
• Garden nuisance – is it antisocial behaviour?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Do I need to give meter readings?