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30 FAQs
How do I top-up my in-house display (Guru Hub)?
What is covered under L&Q's buildings insurance policy?
How do I pay for my heat consumption?
How do I apply for a parking bay?
If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
How much will my parking permit cost?
Rent or account balance by text message
Will L&Q buy back my home?
I have no heating / hot water
I have no hot water. What should I do?
Can I make a claim under L&Q’s buildings insurance policy?
Can I change my heat supplier?
Will I get a dedicated parking bay?
What happens at the end of the defects liability period?
Contents vs. Buildings - how do I know what's what?
My heating and hot water are switched off, why am I still being charged?
What is a Heat Interface Unit (HIU)?
Is there parking control where I live?
Water - useful information
Can I rent my parking space to a third party?
Do I need to give meter readings?
Can I run a business from home?
How do I apply for a disabled parking bay?
I have no heating. What should I do?
Can I have Sky Q in my property?
Another resident has parked in my bay. What should I do?
Do I have to pay for energy related repairs if I'm an L&Q Energy customer?
Can I change from PAYG to credit billing?
Can we manage some of the communal services ourselves?
How do I request a communal cupboard door key?
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