Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• How do I pay for my heat consumption?
• What is covered under L&Q's buildings insurance policy?
• How do I apply for a parking bay?
• Rent or account balance by text message
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How much will my parking permit cost?
• I have no heating / hot water
• Will L&Q buy back my home?
• I have no hot water. What should I do?
• I have credit on my L&Q account. Can I have this refunded to me?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What are L&Q's bank details?
• Can I make a claim under L&Q’s buildings insurance policy?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Will I get a dedicated parking bay?
• Can I change my heat supplier?
• What happens at the end of the defects liability period?
• What is a Heat Interface Unit (HIU)?
• Is there parking control where I live?
• My heating and hot water are switched off, why am I still being charged?
• Water - useful information
• Contents vs. Buildings - how do I know what's what?
• Can I run a business from home?
• Can we manage some of the communal services ourselves?
• Can I rent my parking space to a third party?
• I have no heating. What should I do?
• How do I apply for a disabled parking bay?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?