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30 FAQs
Rent balance by text message
How do I get an L&Q home?
Am I allowed to own a pet?
I'd like a copy of my rent statement. What should I do?
How much will my parking permit cost?
How do I buy an L&Q shared ownership property?
How do I apply for a parking bay?
If I'm a leaseholder or shared owner, who is my buildings insurance with, and can I have a copy?
How do I prevent pests?
How do I report a water leak?
I have no hot water. What should I do?
Can I pay my rent or service charges through Direct Debit?
Can I buy the freehold to my property?
I have credit on my L&Q account. Can I have this refunded to me?
Is L&Q the same as the council?
How do I report a repair?
Can I have Sky Q in my property?
How do I rent a garage?
What am I responsible for fixing in my property?
What are service charges?
Can I install a CCTV doorbell on my property?
What are L&Q's bank details?
Why do I have a pest control charge in my service charges?
Can I make a claim under L&Q’s buildings insurance policy?
How are service charges calculated?
Can I rent my parking space to a third party?
Can you explain my service charge statement?
I have no heating. What should I do?
How do I request a communal front door fob?
Is there parking control where I live?
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