Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• How do I pay for my heat consumption?
• How do I apply for a parking bay?
• What is covered under L&Q's buildings insurance policy?
• Rent or account balance by text message
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• I have no heating / hot water
• How much will my parking permit cost?
• Will L&Q buy back my home?
• I have no hot water. What should I do?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• I have credit on my L&Q account. Can I have this refunded to me?
• Can I make a claim under L&Q’s buildings insurance policy?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• What are L&Q's bank details?
• Can I change my heat supplier?
• What happens at the end of the defects liability period?
• Will I get a dedicated parking bay?
• Is there parking control where I live?
• What is a Heat Interface Unit (HIU)?
• Can I run a business from home?
• My heating and hot water are switched off, why am I still being charged?
• Water - useful information
• Contents vs. Buildings - how do I know what's what?
• Can we manage some of the communal services ourselves?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Why are you replacing waking watch with a fire detection and alarm system?
• I have no heating. What should I do?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• How do I apply for a disabled parking bay?