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I have no hot water. What should I do?
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Water - useful information
What is a stopcock?A stopcock is a valve that stops the water supply into your property. It's important to know where your stopcock is in case you have a leak and need to turn the water supply off. You…
I have no heating / hot water
In the event you have issues with your heating or hot water you will need to call us on 0333 033 3733 so we can get an engineer out to sort the issue out for you.
What if I'm struggling to pay for my heating and hot water?
We recommend that you get in touch with us straight away so we can do our best to help you. If you are having financial difficulties we can help steer you in the direction of organisations who can provide…
How do I request a water meter?
If you'd like a water meter, please contact your water supplier to find out more about installation. If the water meter can be installed outside your property – on a public footpath –…
My heating and hot water are switched off, why am I still being charged?
The standing charge is applied every day, whether or not you use your heating or hot water. This is your contribution to the running of the system, the standards of service and making sure that if you…