I have no hot water. What should I do?

What type of hot water system do you have?

Communal

If you have any thermostats or controllers, please check that the timers are set properly – especially if the clocks have gone forwards or backwards recently.

If you're still experiencing a problem, please report it online or by calling our customer service centre on 0300 456 9996.

You'll need to tell us:

• how long you've gone without hot water
• if the whole building is experiencing a loss of hot water

Gas

Homeowner

If you have no hot water, please contact a qualified engineer to inspect your property.

Tenant

If you're experiencing a loss of hot water and pay for your heating on a meter, we recommend:

• checking that you have credit on your gas meter
• checking the gauge on your gas boiler to see if the pressure has dropped

A loss in pressure can sometimes affect your heating and hot water. You can usually tell if this is the case if the pressure needle has dropped or if your digital display is flashing to indicate a drop in pressure.

It's important to know that you are responsible for topping up the water pressure if it's below 0.5.

Please refer to your user manual or go online and look up your boiler to see how to top up water pressure.

If you have any thermostats or controllers, please check that the timers are set properly – especially if the clocks have gone forwards or backwards recently.

If you're still experiencing a problem, please report it online or by calling our customer service centre on 0300 456 9996.

You'll need to tell us:

• if your boiler is displaying an error message
• how long you've gone without hot water

Electric

Homeowner

If you have no hot water, please contact a qualified engineer to inspect your property.

Tenant

If you're experiencing a loss of hot water and pay for your heating on a meter, we recommend checking that you have credit on your electric meter.

If you have any thermostats or controllers, please check that the timers are set properly – especially if the clocks have gone forwards or backwards recently.

If you're still experiencing a problem, please report it online or by calling our customer service centre on 0300 456 9996.

You'll need to tell us:

• if your boiler is displaying an error message
• how long you've gone without hot water

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