Rent or account balance by text message
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Homeowners
We’ve introduced a new way to check your account balance, meaning you will no longer send a text message.
Now, you can access this information from your online account.
All other residents
We’ve introduced a new number to text to access your rent balance.
Now, you can request your rent balance by texting RNT BAL with your tenancy reference number to +44 7380 321 420.
For example, if your tenancy reference number is 1234, text ‘RNT BAL 1234’ to +44 7380 321420.
Please note that if you text ‘BAL’ to +44 7908 669 208, you will receive a message redirecting you to the new number.