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26 FAQs
What is covered under L&Q's buildings insurance policy?
If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
Will L&Q buy back my home?
Can I make a claim under L&Q’s buildings insurance policy?
What happens at the end of the defects liability period?
Contents vs. Buildings - how do I know what's what?
How long is the new builds defects liability period?
How do I report a new build defect?
Is there a 10 year new build guarantee?
What is the sinking fund on my service charges for?
How do I notify L&Q about the death of a homeowner?
My neighbour has damaged my property. Who is responsible for the repair?
Can I take my sinking fund contributions with me when I move?
Who looks after my sinking funds contributions?
What happens if there is not enough money in the sinking fund to pay for the works?
Do I have to pay an excess on a buildings insurance claim?
I am a homeowner and I live in a mixed block of flats where some flats are rented and some flats are owner-occupied. Do I pay for the tenants’ works through my sinking fund?
What is the excess under the buildings insurance policy?
Can I note my interest on the buildings insurance policy?
What if I don’t have a sinking fund?
What do I do if I think the sinking fund contributions are too high?
What is a new build defect?
I've just bought a property but I'm not listed on your system. How long does this take?
Can I set up a sinking fund?
How do you work out how much I have to pay towards the sinking fund?
I've seen a new development and would be interested in buying a new build property. What should I do?
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