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30 FAQs
How many years do I have left on my lease?
What is covered under L&Q's buildings insurance policy?
Will L&Q buy back my home?
If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
Can I buy the freehold to my property?
Can I reverse staircase (sell a share back to L&Q)?
What happens at the end of the defects liability period?
What is a new build defect?
Can I make a claim under L&Q’s buildings insurance policy?
Can I take in a lodger?
My neighbour has damaged my property. Who is responsible for the repair?
Where can I get a copy of my lease?
My neighbour is having works done and has given me a party wall notice/agreement. What should I do?
How long is the new builds defects liability period?
Do I have a pre-emption clause in my lease?
I've sold my property, how does the lease get updated for the new owner?
What types of home improvements are likely to be refused permission?
What is the sinking fund on my service charges for?
What is the mortgage protection clause (MPC)?
What do I do if I think the sinking fund contributions are too high?
I have an equity loan, can I pay back part of the loan or do I have to pay it back in full?
How do I notify L&Q about the death of a homeowner?
How do I repay my equity loan?
How do I change something in my lease?
Is there a 10 year new build guarantee?
I'm already a shared owner and I need a bigger property, can I buy a new shared ownership home with you?
Do I have to pay an excess on a buildings insurance claim?
What happens if there is not enough money in the sinking fund to pay for the works?
How do I buy an L&Q shared ownership property?
How do I report a new build defect?
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