Help and Advice for Homeowners

30 FAQs

• How many years do I have left on my lease?
• My neighbour has damaged my property. Who is responsible for the repair?
• Can I buy the freehold to my property?
• How do I transfer the ownership of my shared ownership property?
• What is a new build defect?
• What happens at the end of the defects liability period?
• What is covered under L&Q's buildings insurance policy?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• Can I make a claim under L&Q’s buildings insurance policy?
• Can I reverse staircase (sell a share back to L&Q)?
• How long is the new builds defects liability period?
• Will L&Q buy back my home?
• How do I choose a conveyancing solicitor?
• Can I take in a lodger?
• What types of home improvements are likely to be refused permission?
• How much will my rent reduce if I buy more shares in my property?
• Do I have a pre-emption clause in my lease?
• Where can I get a copy of my lease?
• I've sold my property, how does the lease get updated for the new owner?
• What is the mortgage protection clause (MPC)?
• How do I repay my equity loan?
• How do I change something in my lease?
• How do I notify L&Q about the death of a homeowner?
• Is there a 10 year new build guarantee?
• Do I have to pay an excess on a buildings insurance claim?
• My neighbour is having works done and has given me a party wall notice/agreement. What should I do?
• What are your admin fees?
• I'm already a shared owner and I need a bigger property, can I buy a new shared ownership home with you?
• What is the excess under the buildings insurance policy?
• How do I find out who my freeholder/landlord is?