Help and Advice for Homeowners

30 FAQs

• A noise nuisance – is it antisocial behaviour?
• How do I pay for my heat consumption?
• How do I top-up my in-house display (Guru Hub)?
• How do I apply for a parking bay?
• The Noise App – useful information
• I have no heating / hot water
• What is covered under L&Q's buildings insurance policy?
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How much will my parking permit cost?
• Will L&Q buy back my home?
• I have no hot water. What should I do?
• Can I change my heat supplier?
• I have no heating. What should I do?
• What happens at the end of the defects liability period?
• I have credit on my L&Q account. Can I have this refunded to me?
• My heating and hot water are switched off, why am I still being charged?
• What are L&Q's bank details?
• What is a Heat Interface Unit (HIU)?
• Contents vs. Buildings - how do I know what's what?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will I get a dedicated parking bay?
• Is there parking control where I live?
• Rent balance by text message
• Can I have Sky Q in my property?
• Do I need to give meter readings?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Why are you replacing waking watch with a fire detection and alarm system?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?