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30 FAQs
How many years do I have left on my lease?
How do I pay for my heat consumption?
A noise nuisance – is it antisocial behaviour?
How do I top-up my in-house display (Guru Hub)?
How do I apply for a parking bay?
How do I prevent pests?
I have no heating / hot water
How much will my parking permit cost?
What happens to my service charges when I sell my home?
Will L&Q buy back my home?
What is covered under L&Q's buildings insurance policy?
I've lost my fob. How do I request a new one?
I have no hot water. What should I do?
I've sold my property, how does the lease get updated for the new owner?
If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
I have credit on my L&Q account. Can I have this refunded to me?
Can I reverse staircase (sell a share back to L&Q)?
What happens at the end of the defects liability period?
I have no power to my sockets. What should I do?
Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
Can I make a claim under L&Q’s buildings insurance policy?
I've lost my communal front door key. How do I request a new one?
I have no heating. What should I do?
Can I buy the freehold to my property?
What are L&Q's bank details?
Can I change my heat supplier?
Can I have Sky Q in my property?
Will I get a dedicated parking bay?
Can I run a business from home?
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