Find a home
Help & advice
Help and Advice for
Filter on category
Billing and payments
Building and fire safety
Home ownership options
L&Q online account
All in Building and fire safety
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Right to Buy or Acquire schemes
All in Coronavirus
Manage your health
Managing your estate
Repairs and maintenance
Visiting or moving into L&Q buildings
All in Home ownership options
All in L&Q online account
All in Repairs
Diagnose a Repair
Gas, Heating and Hot Water
Report a Repair
Rent balance by text message
How do I get an L&Q home?
Can I keep a dog?
I'd like a copy of my rent statement. What should I do?
How much will my parking permit cost?
How do I buy an L&Q shared ownership property?
How do I apply for a parking bay?
Who is my buildings insurance with, and can I have a copy?
How do I report a water leak?
Can I keep a pet?
I have no hot water. What should I do?
Can I pay my rent or service charges through Direct Debit?
Can I buy the freehold to my property?
I have credit on my L&Q account. Can I have this refunded to me?
Is L&Q the same as the council?
I’m having ongoing unresolved maintenance issues with my home. What should I do?
Can I have Sky Q in my property?
How do I rent a garage?
What are service charges?
Can I install a CCTV doorbell on my property?
What are L&Q's bank details?
Why do I have a pest control charge in my service charges?
How do I report the death of a resident?
Can I make a claim under L&Q’s buildings insurance policy?
How are service charges calculated?
Can I rent my parking space to a third party?
What are the new service charges being introduced in April 2020?
Can you explain my service charge statement?
I have no heating. What should I do?
How do I request a communal front door fob?