Help and Advice for Homeowners

30 FAQs

• Rent balance by text message
• How do I get an L&Q home?
• Can I keep a dog?
• I'd like a copy of my rent statement. What should I do?
• How much will my parking permit cost?
• How do I buy an L&Q shared ownership property?
• How do I apply for a parking bay?
• Who is my buildings insurance with, and can I have a copy?
• How do I report a water leak?
• Can I keep a pet?
• I have no hot water. What should I do?
• Can I pay my rent or service charges through Direct Debit?
• Can I buy the freehold to my property?
• I have credit on my L&Q account. Can I have this refunded to me?
• Is L&Q the same as the council?
• I’m having ongoing unresolved maintenance issues with my home. What should I do?
• Can I have Sky Q in my property?
• How do I rent a garage?
• What are service charges?
• Can I install a CCTV doorbell on my property?
• What are L&Q's bank details?
• Why do I have a pest control charge in my service charges?
• How do I report the death of a resident?
• Can I make a claim under L&Q’s buildings insurance policy?
• How are service charges calculated?
• Can I rent my parking space to a third party?
• What are the new service charges being introduced in April 2020?
• Can you explain my service charge statement?
• I have no heating. What should I do?
• How do I request a communal front door fob?