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30 FAQs
How many years do I have left on my lease?
How do I pay for my heat consumption?
How do I apply for a parking bay?
How do I top-up my in-house display (Guru Hub)?
How much will my parking permit cost?
What happens to my service charges when I sell my home?
What is covered under L&Q's buildings insurance policy?
I have no heating / hot water
How do I prevent pests?
Will L&Q buy back my home?
If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
What happens at the end of the defects liability period?
Can I reverse staircase (sell a share back to L&Q)?
I've lost my fob. How do I request a new one?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
What are L&Q's bank details?
How can I pay my rent or service charges?
A noise nuisance – is it antisocial behaviour?
I have no hot water. What should I do?
Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
Can I make a claim under L&Q’s buildings insurance policy?
I think my neighbour is running an illegitimate business from home. What should I do?
How do I sign into my online account?
Can I buy the freehold to my property?
Will I get a dedicated parking bay?
Can I change my heat supplier?
Why do I have a pest control charge in my service charges?
I've lost my communal front door key. How do I request a new one?
Can I run a business from home?
I have credit on my L&Q account. Can I have this refunded to me?
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Validation request
User validation required to continue..
Please type the text you see in the image into the text box and submit
[ Refresh the page to generate a new image. ]
Note:
If you get here while trying to submit a form, you may have to re-submit the form.
Access to this domain may need the browser to have javascript and cookie support enabled.
Validation needed due to the detection of invalid input from this client IP address, error code :
338
Number of attempts left :
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