Help and Advice for Homeowners

30 FAQs

• How do I top-up my in-house display (Guru Hub)?
• What is covered under L&Q's buildings insurance policy?
• How do I pay for my heat consumption?
• How do I apply for a parking bay?
• Rent or account balance by text message
• If I'm a leaseholder or shared owner, who is my buildings insurance with and can I have a copy?
• How much will my parking permit cost?
• I have no heating / hot water
• Will L&Q buy back my home?
• I have no hot water. What should I do?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Can I make a claim under L&Q’s buildings insurance policy?
• Will I get a dedicated parking bay?
• Can I change my heat supplier?
• What happens at the end of the defects liability period?
• What is a Heat Interface Unit (HIU)?
• My heating and hot water are switched off, why am I still being charged?
• Is there parking control where I live?
• Contents vs. Buildings - how do I know what's what?
• Can we manage some of the communal services ourselves?
• Water - useful information
• Why are you replacing waking watch with a fire detection and alarm system?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• How do I apply for a disabled parking bay?
• Can I run a business from home?
• Do I need to give meter readings?
• Can I rent my parking space to a third party?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Can residents commission inspections outside of the L&Q Building Safety Programme?