Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?

Your Council Tax payment includes the cost of regular refuse collections. When bulky or abandoned waste cannot be disposed of through these normal collections, most local councils will do a special collection for things like old sofas, fridges or washing machines.

They often do these bulky item collections for free when you book them in advance.

We have a duty of care under health and safety regulations to keep areas clear of bulky or abandoned items. If we book the collections, we’re charged a fee because we’re a business rather than an individual resident.

We encourage you to book bulk item collections directly with your local council to keep these charges as low as possible.

To find out more about these charges, please contact our customer service centre on 0300 456 9996.

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