How do I prevent pests?

If you're experiencing a pest problem, please note that we'll attend for infestations of the following pests only if they affect multiple flats or communal areas:

• rats
• mice
• Pharaoh ants
• cockroaches
• wasps
• pigeons
• squirrels
• bed bugs
• fleas

We will also attend to fix existing bird netting and spikes.

We will not attend if the pest problem exists within a single house, bungalow or flat.

Please report it online or by calling our customer service centre on 0300 456 9996.  

For bee infestations, please contact the British Bee Keepers Association by calling 0871 8711 2282 or by visiting the BBKA website.

For more information about pests, please visit the British Pest Control Association website.

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