Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• Am I allowed to own a pet?
• How do I report the death of a tenant?
• How do I get a copy of my tenancy agreement?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• Rent or account balance by text message
• I'm locked out of my property. What should I do?
• How do I rent a garage?
• What are minor and major adaptations?
• Do you accept AMEX cards?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• I have credit on my L&Q account. Can I have this refunded to me?
• How much is bedroom tax and how is this calculated?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Can I install a CCTV doorbell on my property?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• There has been a succession already for this property. Can I still live here as a succession?
• What happens to the housing benefit when the claimant dies?
• Why can't you give us a date for any remedial works to be done now?
• What is included in the grounds maintenance service, and when should this be carried out?
• How do I apply for a parking bay?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Have I got a guaranteed right to the tenancy?
• I have no hot water. What should I do?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Do my Building Safety Programme inspections require renewal?
• Can residents commission inspections outside of the L&Q Building Safety Programme?