I'd like to add an occupant. What should I do?

To add a new occupant, please send us the following information:

• a scanned copy or a photo of the new occupant’s photo ID
• the new occupant’s name
• the new occupant's date of birth
• the new occupant's relationship to tenant
• if the new occupant has a vulnerability
• the tenant's name
• the tenant's address

Acceptable ID's for people under the age of 16:

• passport
• full birth certificate

Acceptable ID's for people aged 16 and over:

• passport
• driving licence

You can hand in a copy of these documents at our West Ham Lane or Cray House office, Monday to Friday from 9am to 5pm.

You can also hand them in at your local L&Q office. 

You’ll need to make an appointment, so the right person is there when you come. Simply call us on 0300 456 9996 and ask for someone to call you back to make an appointment.

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