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30 FAQs
I'd like to add an occupant. What should I do?
Can I change my tenancy from sole to joint?
Do you offer home contents insurance?
Am I allowed to own a pet?
Do I get to stay in the property as I'm an occupant and not on the tenancy?
How do I get a copy of my tenancy agreement?
What will L&Q do if I’m the victim/witness of antisocial behaviour?
Rent or account balance by text message
How do I report the death of a tenant?
I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
I'm locked out of my property. What should I do?
What are minor and major adaptations?
How much is bedroom tax and how is this calculated?
I have no heating. What should I do?
A noise nuisance – is it antisocial behaviour?
There has been a succession already for this property. Can I still live here as a succession?
The Noise App – useful information
Can I have the internet in my property?
What happens to the housing benefit when the claimant dies?
How much will my parking permit cost?
How do I rent a garage?
How do I complain about a neighbour's pet?
Does my tenancy change if one member of a joint tenancy dies?
I have no hot water. What should I do?
How do I request a level access wet room?
Have I got a guaranteed right to the tenancy?
Litter and rubbish – is it antisocial behaviour?
I have no heating / hot water
I have credit on my L&Q account. Can I have this refunded to me?
I have a problem with my floor or floor covering. What should I do?
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