Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• How do I apply for a parking bay?
• Can I change my tenancy from sole to joint?
• Am I allowed to own a pet?
• Do you offer home contents insurance?
• Rent or account balance by text message
• How do I report the death of a tenant?
• How do I get a copy of my tenancy agreement?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• I'm locked out of my property. What should I do?
• How do I rent a garage?
• What are minor and major adaptations?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• There has been a succession already for this property. Can I still live here as a succession?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Have I got a guaranteed right to the tenancy?
• How much will my parking permit cost?
• What is included in the grounds maintenance service, and when should this be carried out?
• Can I install a CCTV doorbell on my property?
• What happens to the housing benefit when the claimant dies?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• I have a problem with my floor or floor covering. What should I do?
• How do I apply for a disabled parking bay?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• Who will carry out the Building Safety Programme inspection?
• Water - useful information
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Will I be charged for any additional fire safety measures required for my building?