L&Q Help & Advice

Help and Advice for Tenants

30 FAQs

I'd like to add an occupant. What should I do?
How do I apply for a parking bay?
Can I change my tenancy from sole to joint?
Rent or account balance by text message
Am I allowed to own a pet?
How do I report the death of a tenant?
How do I get a copy of my tenancy agreement?
Do I get to stay in the property as I'm an occupant and not on the tenancy?
Do you offer home contents insurance?
I'm locked out of my property. What should I do?
How do I rent a garage?
I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
What is the difference between a Building Safety Programme inspection and an EWS1 form?
There has been a succession already for this property. Can I still live here as a succession?
What are minor and major adaptations?
Why can't you give us a date for any remedial works to be done now?
How much will my parking permit cost?
I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
Can I install a CCTV doorbell on my property?
Will I be able to stay in my home while my building is inspected?
Can residents commission inspections outside of the L&Q Building Safety Programme?
Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
Water - useful information
Will you be starting remedial works before the inspections programme completes?
What happens to the housing benefit when the claimant dies?
If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
Who will carry out the Building Safety Programme inspection?
How will I know my home is safe if my building doesn't need an EWS1 form?
Will I be charged for any additional fire safety measures required for my building?