Help and Advice for Tenants

30 FAQs

• How do I apply for a parking bay?
• I'd like to add an occupant. What should I do?
• Rent or account balance by text message
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• Am I allowed to own a pet?
• How do I get a copy of my tenancy agreement?
• How do I report the death of a tenant?
• I'm locked out of my property. What should I do?
• How do I rent a garage?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• Do my Building Safety Programme inspections require renewal?
• Why can't you give us a date for any remedial works to be done now?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• What are minor and major adaptations?
• Can I install a CCTV doorbell on my property?
• Will you be starting remedial works before the inspections programme completes?
• How much will my parking permit cost?
• There has been a succession already for this property. Can I still live here as a succession?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What is included in the grounds maintenance service, and when should this be carried out?
• Who will carry out the Building Safety Programme inspection?
• What happens to the housing benefit when the claimant dies?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?