Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• Can I change my tenancy from sole to joint?
• Rent or account balance by text message
• Do you offer home contents insurance?
• How do I report the death of a tenant?
• Am I allowed to own a pet?
• How do I get a copy of my tenancy agreement?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• I'm locked out of my property. What should I do?
• How do I rent a garage?
• What are minor and major adaptations?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• There has been a succession already for this property. Can I still live here as a succession?
• Can I install a CCTV doorbell on my property?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Why can't you give us a date for any remedial works to be done now?
• How do I apply for a parking bay?
• What happens to the housing benefit when the claimant dies?
• I have no hot water. What should I do?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• How much will my parking permit cost?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• What is included in the grounds maintenance service, and when should this be carried out?
• Will I be able to stay in my home while my building is inspected?
• Have I got a guaranteed right to the tenancy?
• Do my Building Safety Programme inspections require renewal?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?