Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• A noise nuisance – is it antisocial behaviour?
• The Noise App – useful information
• Rent or account balance by text message
• How do I get a copy of my tenancy agreement?
• Am I allowed to own a pet?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• Litter and rubbish – is it antisocial behaviour?
• How do I report the death of a tenant?
• Garden nuisance – is it antisocial behaviour?
• I'm locked out of my property. What should I do?
• Where else can I get support for antisocial behaviour?
• How do I rent a garage?
• What are minor and major adaptations?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• There has been a succession already for this property. Can I still live here as a succession?
• How much is bedroom tax and how is this calculated?
• A home with too many animals – is it antisocial behaviour?
• I have no heating. What should I do?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Have I got a guaranteed right to the tenancy?
• What happens to the housing benefit when the claimant dies?
• How do I complain about a neighbour's pet?
• I have no hot water. What should I do?
• I have no heating / hot water
• Can residents commission inspections outside of the L&Q Building Safety Programme?