Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• Do you offer home contents insurance?
• Can I change my tenancy from sole to joint?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• The Noise App – useful information
• How do I report the death of a tenant?
• Am I allowed to own a pet?
• How do I get a copy of my tenancy agreement?
• Do you still offer Voluntary Right to Buy to tenants who don't qualify for the Right to Buy or Right to Acquire?
• A noise nuisance – is it antisocial behaviour?
• I'm locked out of my property. What should I do?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• I have no heating. What should I do?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• How much is bedroom tax and how is this calculated?
• Does my tenancy change if one member of a joint tenancy dies?
• There has been a succession already for this property. Can I still live here as a succession?
• What happens to the housing benefit when the claimant dies?
• What are minor and major adaptations?
• Why can't you give us a date for any remedial works to be done now?
• Where else can I get support for antisocial behaviour?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• How much will my parking permit cost?
• How much is my weekly rent?
• I have no heating / hot water
• Garden nuisance – is it antisocial behaviour?
• I have no hot water. What should I do?
• How do I complain about a neighbour's pet?