Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• The Noise App – useful information
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Do you still offer Voluntary Right to Buy to tenants who don't qualify for the Right to Buy or Right to Acquire?
• A noise nuisance – is it antisocial behaviour?
• Can I change my tenancy from sole to joint?
• Am I allowed to own a pet?
• How can I prepare my home for the winter months?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• How do I get a copy of my tenancy agreement?
• How much is bedroom tax and how is this calculated?
• How do I report the death of a tenant?
• How do I complain about a neighbour's pet?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• I'm locked out of my property. What should I do?
• There has been a succession already for this property. Can I still live here as a succession?
• Litter and rubbish – is it antisocial behaviour?
• Garden nuisance – is it antisocial behaviour?
• I have a problem with my windows. What should I do?
• What happens to the housing benefit when the claimant dies?
• Can I run a business from home?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• What are minor and major adaptations?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• How long will it take to receive my decorating vouchers?
• Will I be able to stay in my home while my building is inspected?
• How do I report a broken fence?
• Does my tenancy change if one member of a joint tenancy dies?
• Rent balance by text message