Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• How do I apply for a parking bay?
• Rent or account balance by text message
• Can I change my tenancy from sole to joint?
• Am I allowed to own a pet?
• How do I report the death of a tenant?
• Do you offer home contents insurance?
• How do I get a copy of my tenancy agreement?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• I'm locked out of my property. What should I do?
• How do I rent a garage?
• Do my Building Safety Programme inspections require renewal?
• What are minor and major adaptations?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• There has been a succession already for this property. Can I still live here as a succession?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Why can't you give us a date for any remedial works to be done now?
• Can I install a CCTV doorbell on my property?
• How much will my parking permit cost?
• Will I be able to stay in my home while my building is inspected?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Have I got a guaranteed right to the tenancy?
• What is included in the grounds maintenance service, and when should this be carried out?
• Water - useful information
• Who will carry out the Building Safety Programme inspection?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• Will you be starting remedial works before the inspections programme completes?