Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• The Noise App – useful information
• Am I allowed to own a pet?
• Rent or account balance by text message
• How do I get a copy of my tenancy agreement?
• How do I report the death of a tenant?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• Litter and rubbish – is it antisocial behaviour?
• Do you accept AMEX cards?
• Garden nuisance – is it antisocial behaviour?
• I'm locked out of my property. What should I do?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• How do I rent a garage?
• What are minor and major adaptations?
• How much is bedroom tax and how is this calculated?
• Where else can I get support for antisocial behaviour?
• There has been a succession already for this property. Can I still live here as a succession?
• A noise nuisance – is it antisocial behaviour?
• Why can't you give us a date for any remedial works to be done now?
• I have no heating / hot water
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• I have no hot water. What should I do?
• I have no heating. What should I do?
• Can I have the internet in my property?