Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• How do I get a copy of my tenancy agreement?
• Rent or account balance by text message
• How do I report the death of a tenant?
• Am I allowed to own a pet?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• I'm locked out of my property. What should I do?
• How do I rent a garage?
• Do you accept AMEX cards?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• What are minor and major adaptations?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• How much is bedroom tax and how is this calculated?
• There has been a succession already for this property. Can I still live here as a succession?
• I have credit on my L&Q account. Can I have this refunded to me?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Can I install a CCTV doorbell on my property?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Why can't you give us a date for any remedial works to be done now?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• What is included in the grounds maintenance service, and when should this be carried out?
• What happens to the housing benefit when the claimant dies?
• How do I apply for a parking bay?
• Have I got a guaranteed right to the tenancy?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• I have no hot water. What should I do?
• I have no heating / hot water
• I have no heating. What should I do?