Help and Advice for Tenants

30 FAQs

• Do you offer home contents insurance?
• I'd like to add an occupant. What should I do?
• Can I change my tenancy from sole to joint?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• The Noise App – useful information
• Am I allowed to own a pet?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• A noise nuisance – is it antisocial behaviour?
• Do you still offer Voluntary Right to Buy to tenants who don't qualify for the Right to Buy or Right to Acquire?
• How do I get a copy of my tenancy agreement?
• How do I report the death of a tenant?
• How do I complain about a neighbour's pet?
• How do I prevent pests?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• I'm locked out of my property. What should I do?
• Litter and rubbish – is it antisocial behaviour?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• How much is bedroom tax and how is this calculated?
• How do I report a broken fence?
• I have a problem with my windows. What should I do?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Do you accept AMEX cards?
• How much will my parking permit cost?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• What are minor and major adaptations?
• I have no heating. What should I do?
• Does my tenancy change if one member of a joint tenancy dies?
• How can I prepare my home for the winter months?
• I have no heating / hot water
• Where else can I get support for antisocial behaviour?