Help and Advice for Tenants

30 FAQs

• How do I apply for a parking bay?
• I'd like to add an occupant. What should I do?
• Can I change my tenancy from sole to joint?
• Am I allowed to own a pet?
• Rent or account balance by text message
• How do I get a copy of my tenancy agreement?
• I'm locked out of my property. What should I do?
• How do I report the death of a tenant?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• How do I rent a garage?
• Do my Building Safety Programme inspections require renewal?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Will I be able to stay in my home while my building is inspected?
• Why can't you give us a date for any remedial works to be done now?
• How much will my parking permit cost?
• Will you be starting remedial works before the inspections programme completes?
• What are minor and major adaptations?
• Can I install a CCTV doorbell on my property?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• What happens to the housing benefit when the claimant dies?
• I have a problem with my floor or floor covering. What should I do?
• Who will carry out the Building Safety Programme inspection?
• I'm a Keyworker or Hospital site resident. How do I find out about parking?
• I have no heating. What should I do?
• How will I know my home is safe if my building doesn't need an EWS1 form?