Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• A noise nuisance – is it antisocial behaviour?
• The Noise App – useful information
• Am I allowed to own a pet?
• Rent or account balance by text message
• How do I complain about a neighbour's pet?
• How do I get a copy of my tenancy agreement?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• Litter and rubbish – is it antisocial behaviour?
• How do I report the death of a tenant?
• Garden nuisance – is it antisocial behaviour?
• Do you accept AMEX cards?
• I'm locked out of my property. What should I do?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• What are minor and major adaptations?
• Where else can I get support for antisocial behaviour?
• How much is bedroom tax and how is this calculated?
• There has been a succession already for this property. Can I still live here as a succession?
• How do I rent a garage?
• Why can't you give us a date for any remedial works to be done now?
• I have no heating. What should I do?
• Can I have the internet in my property?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• I have no heating / hot water
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?