Help and Advice for Tenants

30 FAQs

• Can I have more bedrooms than I need when moving by mutual exchange?
• How can I rent with L&Q?
• How can I move to another L&Q property?
• I've signed a mutual exchange but no longer want to move. Can I cancel the exchange and stay in my home?
• How long does a mutual exchange take?
• How does the bidding processes work?
• How do I register or search for mutual exchange?
• I'm pregnant, is my unborn child taken into consideration when checking bedroom eligibility?
• Can I move to a property with fewer bedrooms than I need when moving by mutual exchange?
• What is the Seaside and Country Homes scheme?
• Am I eligible for mutual exchange?
• I need to move urgently. Can my mutual exchange be done quickly?
• What is an Assignment of Tenancy during mutual exchange?
• When can I move into my property?
• What type of tenancy will I get if I mutual exchange?
• Will I be given a joint or sole tenancy?
• How much deposit will I need to pay if I'm renting from L&Q?
• What is mutual exchange?
• Can I mutual exchange with more than one other tenant – a chain of properties?
• How do I apply for an empty property I've seen?
• I've found a mutual exchange. What should I do?
• What is a surrender and re-grant during mutual exchange?
• I've sent my medical assessment but have not had a decision yet
• Why has my mutual exchange been refused?
• How do I pay my first week's rent or deposit?
• Do I need to pay for HomeSwapper?
• I missed my viewing appointment. What should I do?
• I've been temporary or permanently moved due to works in my property. What should I do?
• What repairs can I have done whilst my Right to Buy or Right to Acquire is going through?
• I've been moved into a hotel by L&Q and would like to discuss this. What should I do?