Help & advice
Find a home
Help and Advice for
Filter on category
Billing and payments
Building and fire safety
Home ownership options
L&Q online account
All in Building and fire safety
New building safety guidance
All in Coronavirus
Manage your health
Managing your estate
Repairs and maintenance
Visiting or moving into L&Q buildings
All in Home ownership options
All in L&Q online account
All in Repairs
Gas, Heating and Hot Water
Report a Repair
How do I prevent pests?
How do I report a water leak?
I have no hot water. What should I do?
How do I report a repair?
Can I have Sky Q in my property?
What am I responsible for fixing in my property?
I have no heating. What should I do?
How do I request a communal front door fob?
I've lost my fob. How do I request a new one?
I've lost my communal front door key. How do I request a new one?
I have water coming through my ceiling. What should I do?
Water - useful information
How do I report fly-tipping?
What is a disabled facilities grant?
I cannot get any reception on my TV. What should I do?
How do I report an issue with a tree?
I live on the top floor and have water coming through my ceiling. What should I do?
How do I treat mould?
How can I get an update on a repair order?
How do I carry out an appliance test?
How often are gas safety checks carried out?
How do I report a broken door or window lock?
How do I prevent condensation and mould?
How do I update the mobile number used for my intercom access?
How do I report that my toilet's not flushing?
How do I request a communal cupboard door key?
How do I report a broken toilet seat?
How do I report a brick or concrete crack or uneven surfacing?
What is damp?
How do I report a broken door entry system?