Help and Advice for Homeowners

30 FAQs

• How do I prevent pests?
• How do I report a water leak?
• I have no hot water. What should I do?
• I’m having ongoing unresolved maintenance issues with my home. What should I do?
• Can I have Sky Q in my property?
• What am I responsible for fixing in my property?
• I have no heating. What should I do?
• How do I request a communal front door fob?
• I've lost my fob. How do I request a new one?
• I've lost my communal front door key. How do I request a new one?
• I have water coming through my ceiling. What should I do?
• Water - useful information
• How do I report fly-tipping?
• What is a disabled facilities grant?
• I cannot get any reception on my TV. What should I do?
• How do I report an issue with a tree?
• I live on the top floor and have water coming through my ceiling. What should I do?
• How do I treat mould?
• How can I get an update on a repair order?
• How do I carry out an appliance test?
• How often are gas safety checks carried out?
• How do I report a broken door or window lock?
• How do I prevent condensation and mould?
• How do I report a blocked a sink or waste pipe?
• How do I update the mobile number used for my intercom access?
• How do I report that my toilet's not flushing?
• How do I request a communal cupboard door key?
• How do I report a broken toilet seat?
• How do I report a brick or concrete crack or uneven surfacing?
• What is damp?