Help and Advice for Homeowners

30 FAQs

• I have no hot water. What should I do?
• Water - useful information
• I have no heating. What should I do?
• Can I have Sky Q in my property?
• How do I request a communal cupboard door key?
• What is a disabled facilities grant?
• How do I update the mobile number used for my intercom access?
• How do I request a smart meter?
• How do I report a broken lift?
• How do I report a broken door entry system?
• How do I report a broken toilet seat?
• I cannot get any reception on my TV. What should I do?
• I can smell gas. What should I do?
• Why is there scaffolding up at my property?
• I have problems opening my window. What should I do?
• How do I report a broken shower head or hose?
• How often are gas safety checks carried out?
• How do I report a broken garage door?
• How do I report a broken bathroom accessory?
• How do I report an issue with a tree in a communal area?
• How do I report an issue with the CCTV?
• How do I carry out an appliance test?
• What is L&Q's damp and mould policy?
• Is my property's building material likely to contain asbestos?
• How do I report a broken curtain rail?
• Our street lights are not working. What should I do?
• Our external communal lights are broken. How do I report this?
• How do I report a broken warden call system?
• What is carbon monoxide poisoning?
• I’m experiencing the symptoms of carbon monoxide poisoning. What should I do?