Help and Advice for Homeowners

30 FAQs

• How do I prevent pests?
• I've lost my fob. How do I request a new one?
• I have no power to my sockets. What should I do?
• I have no hot water. What should I do?
• I have no heating. What should I do?
• I've lost my communal front door key. How do I request a new one?
• How do I carry out an appliance test?
• How do I request a communal front door fob?
• Can I have Sky Q in my property?
• How do I report a water leak?
• How do I report an issue with a tree in my garden?
• I have water coming through my ceiling. What should I do?
• Water - useful information
• How do I update the mobile number used for my intercom access?
• How do I request a communal cupboard door key?
• How do I request a smart meter?
• What is a disabled facilities grant?
• How do I report fly-tipping?
• How do I request a smart meter?
• How do I report that my toilet's not flushing?
• I have no power in my property. What should I do?
• How do I report a broken door or window lock?
• How do I report a broken toilet seat?
• How can I get an update on a repair order?
• How do I report an issue with a tree in a communal area?
• I cannot get any reception on my TV. What should I do?
• My UPVC window/door is smashed or cracked. What should I do?
• How do I report a broken door entry system?
• I have gaps in my windows or doors. What should I do?
• How do I report a damaged staircase, handrail or banister?