Help and Advice for Tenants

30 FAQs

• How do I prevent pests?
• I'm locked out of my property. What should I do?
• How do I report a broken fence?
• I have a problem with my windows. What should I do?
• I have no heating. What should I do?
• What are minor and major adaptations?
• I have no hot water. What should I do?
• I have a problem with my external door. What should I do?
• How can I get an update on a repair order?
• Can I have the internet in my property?
• How long will it take to receive my decorating vouchers?
• How do I request a level access wet room?
• I've lost my communal front door key. How do I request a new one?
• My smoke alarm keeps beeping. What should I do?
• The pointing on my wall is coming out and there are gaps between the brick work. What should I do?
• What is planned maintenance?
• I have a problem with my floor or floor covering. What should I do?
• I've lost my fob. How do I request a new one?
• What is L&Q's damp and mould policy?
• Water - useful information
• How do I report an issue with a wall or ceiling?
• How do I report a broken door or window lock?
• Can I have Sky Q in my property?
• How do I report an issue with a tree in my garden?
• How do I report a water leak?
• I can smell gas. What should I do?
• How are planned maintenance works scheduled?
• How do I request a smart meter?
• I have problems opening my window. What should I do?
• How do I report a blocked or overflowing outside drain?