Help and Advice for Tenants

30 FAQs

• I'm locked out of my property. What should I do?
• I have no heating. What should I do?
• What are minor and major adaptations?
• What is L&Q's damp and mould policy?
• I have no hot water. What should I do?
• How do I request a level access wet room?
• Can I have the internet in my property?
• I have a problem with my floor or floor covering. What should I do?
• How do I report a blocked or overflowing outside drain?
• Water - useful information
• How do I request a door entry intercom?
• How can I see the status of my gas repair?
• I have problems opening my window. What should I do?
• How do I report that my electric cooker is broken?
• Can I have Sky Q in my property?
• How do I request a smart meter?
• I can smell gas. What should I do?
• How do I update the mobile number used for my intercom access?
• How do I report a broken bathroom accessory?
• I think I have asbestos in my property. What should I do?
• How do I request a minor adaptation in a communal area?
• Is it a legal requirement to carry out a gas safety check?
• How do I request a stair lift?
• How do I request protectors on my doors or walls?
• How do I request a grab rail?
• I have problems using my taps. What should I do?
• What is carbon monoxide poisoning?
• How often are gas safety checks carried out?
• How do I report a blocked bin chute?
• I've not got a copy of the gas safety check records. What should I do?