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30 FAQs
What is my account balance?
Can I pay my rent or service charges online?
How can I pay my rent or service charges?
How many accounts can be set up per tenancy?
I'm struggling to pay my rent, can you help?
Can I pay my rent or service charges over the phone?
I received an error message when I tried to sign up or sign in. What should I do?
I claim housing benefit, why does it show that I still owe you money?
How much is my weekly rent?
Who can create an online account?
How do I sign into my online account?
Where can I find my tenancy reference?
How do I make a payment or pay my rent online?
Is there a mobile app version of the L&Q online account?
How do I read my online statement?
How do I change the email address used for my online account?
I've forgotten my password, what should I do?
I didn't receive a code when signing in, what should I do?
How do I change the phone number I use to sign in?
I can see the wrong information in my online account, what should I do?
I don't have a tenancy reference number, how do I sign up?
What information do I need to create an account?
Can I pay with someone else's card online?
Why do we ask for your Date of Birth?
How do I close my online account?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
I’m no longer a resident. Can I still sign into my online account?
How do I setup a Direct Debit online?
Why isn't my payment working?
I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
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