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30 FAQs
How can I pay my rent or service charges?
Can I pay my rent or service charges online?
What is my account balance?
Can I pay my rent or service charges over the phone?
Is there a mobile app version of the L&Q online account?
Who can create an online account?
Why isn't my payment working?
How much is my weekly rent?
How do I make a payment or pay my rent online?
I received an error message when I tried to sign up or sign in. What should I do?
How many accounts can be set up per tenancy?
How do I setup a Direct Debit online?
Where can I find my tenancy reference?
How do I sign into my online account?
I'm struggling to pay my rent, can you help?
I don't have a tenancy reference number, how do I sign up?
How do I change the phone number I use to sign in?
How do I sign up?
I claim housing benefit, why does it show that I still owe you money?
What browsers does your website work on?
I've forgotten my password, what should I do?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
How do I read my online statement?
How do I change the email address used for my online account?
How safe is my information online and how secure is my online account?
How do I contact L&Q on social media?
I didn't receive a code when signing in, what should I do?
How do I set up a recurring payment or arrangement online?
How do you use my data?
I'm no longer a resident. Can I sign up for an account to pay L&Q online?
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