L&Q Group | Leading Housing Association & Residential Developer
L&Q community
Your home
Help & advice
Find a home
Sign in
Sign in
Menu
Help home
Help and Advice for
Tenants
Filter on category
Category
All categories
Antisocial behaviour
Billing and payments
Building and fire safety
Estate services
Home ownership options
L&Q corporate
L&Q Energy
L&Q online account
My housing
My L&Q
Repairs
Sub-categories
All in Building and fire safety
General advice
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Remedial works
Right to Buy or Acquire schemes
Sub-categories
All in Home ownership options
Home Ownership
Shared Ownership
Sub-categories
All in L&Q online account
General advice
Payments
Sign in
Sign up
Sub-categories
All in Repairs
Aid and Adaptations
Diagnose a Repair
Gas, Heating and Hot Water
Improvements
Planned Maintenance
Report a Repair
30 FAQs
How can I pay my rent or service charges?
Can I pay my rent or service charges online?
Can I pay my rent or service charges over the phone?
What is my account balance?
Is there a mobile app version of the L&Q online account?
How many accounts can be set up per tenancy?
Who can create an online account?
How much is my weekly rent?
I received an error message when I tried to sign up or sign in. What should I do?
How do I make a payment or pay my rent online?
How do I sign into my online account?
Why isn't my payment working?
How do I setup a Direct Debit online?
Where can I find my tenancy reference?
I claim housing benefit, why does it show that I still owe you money?
I'm struggling to pay my rent, can you help?
What browsers does your website work on?
How do I change the phone number I use to sign in?
I don't have a tenancy reference number, how do I sign up?
I've forgotten my password, what should I do?
How do I read my online statement?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
How do I contact L&Q on social media?
How do you use my data?
How do I sign up?
How do I change the email address used for my online account?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
I didn't receive an email when signing up for an account, what should I do?
Can I pay with someone else's card online?
How safe is my information online and how secure is my online account?
Show more