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30 FAQs
Can I pay my rent or service charges over the phone?
How can I pay my rent or service charges?
Can I pay my rent or service charges online?
What is my account balance?
I received an error message when I tried to sign up or sign in. What should I do?
Is there a mobile app version of the L&Q online account?
How do I make a payment or pay my rent online?
I'm struggling to pay my rent, can you help?
How much is my weekly rent?
I've forgotten my password, what should I do?
How many accounts can be set up per tenancy?
Who can create an online account?
How do I sign into my online account?
How do I change the email address used for my online account?
I claim housing benefit, why does it show that I still owe you money?
I didn't receive a code when signing in, what should I do?
Where can I find my tenancy reference?
How do I read my online statement?
I don't have a tenancy reference number, how do I sign up?
How do I change the phone number I use to sign in?
Why isn't my payment working?
I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
Why do I have multiple accounts in my Payments page?
How do I sign up?
How do I close my online account?
How do you use my data?
How do I contact L&Q on social media?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
How do I set up a recurring payment or arrangement online?
I can see the wrong information in my online account, what should I do?
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Validation request
User validation required to continue..
Please type the text you see in the image into the text box and submit
[ Refresh the page to generate a new image. ]
Note:
If you get here while trying to submit a form, you may have to re-submit the form.
Access to this domain may need the browser to have javascript and cookie support enabled.
Validation needed due to the detection of invalid input from this client IP address, error code :
338
Number of attempts left :
5