Help and Advice for Tenants

30 FAQs

• How do I make a complaint to L&Q?
• What is my account balance?
• How can I pay my rent or service charges?
• Can I pay my rent or service charges online?
• How do I sign into my online account?
• Can I pay my rent or service charges over the phone?
• I'm struggling to pay my rent, can you help?
• How many accounts can be set up per tenancy?
• Who can create an online account?
• How do I make a payment or pay my rent online?
• I claim housing benefit, why does it show that I still owe you money?
• I received an error message when I tried to sign up or sign in. What should I do?
• Where can I find my tenancy reference?
• How do I change the phone number I use to sign in?
• How do I change the email address used for my online account?
• How much is my weekly rent?
• Is there a mobile app version of the L&Q online account?
• What browsers does your website work on?
• How do I set up a recurring payment or arrangement online?
• Can members of my household set up an online account?
• I'm having trouble with your website or I have a suggestion for the website, what should I do?
• How do you use my data?
• How do I read my online statement?
• I've forgotten my password, what should I do?
• I don't have a tenancy reference number, how do I sign up?
• How do I setup a Direct Debit online?
• I didn't receive a code when signing in, what should I do?
• I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
• How do I close my online account?
• Do you accept AMEX cards?