Help & advice
Find a home
Help and Advice for
Filter on category
Billing and payments
Building and fire safety
Home ownership options
L&Q online account
All in Building and fire safety
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Right to Buy or Acquire schemes
All in Coronavirus
Manage your health
Managing your estate
Repairs and maintenance
Visiting or moving into L&Q buildings
All in Home ownership options
All in L&Q online account
All in Repairs
Aid and Adaptations
Diagnose a Repair
Gas, Heating and Hot Water
Report a Repair
How can I pay my rent or service charges?
Can I pay my rent or service charges online?
Can I pay my rent or service charges over the phone?
How safe is my information online? How secure is my online account?
What browsers does your website work on?
I'm having trouble with your website, what should I do? I have some suggestions for the website, what should I do?
How do I contact L&Q on social media?
How do I make a complaint to L&Q?
How do you use my data?
I can see the wrong information in my online account, what should I do?
How do I close my online account?
Can members of my household set up an online account?
How much is my weekly rent?
Why isn't my payment working?
How do I read my online statement?
Can I pay with someone else's card online?
What is my account balance?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
I claim housing benefit, why does it show that I still owe you money?
Can I setup a direct debit online?
I'm struggling to pay my rent, can you help?
Can I set up a recurring payment or arrangement online?
Why do I have multiple accounts in my Payments page?
I've forgotten my password, what should I do?
How do I sign into my online account?
Why do I need to enter a code to sign in?
How do I change the phone number I use to sign in?
I've forgotten which email address I used to sign up, what should I do?
I didn't receive a code when signing in, what should I do?
How do I change the email address used for my online account?