I claim housing benefit, why does it show that I still owe you money?
This will be because your housing benefit is being paid in arrears which means it is paid after the rent is charged to your account. We encourage people to pay in advance, so their account balance is always in credit.
If you would like to discuss this with us or are unsure what amount you need to pay, please get in touch with our team over webchat from your dashboard or call our customer service centre on 0300 456 9996.
Our team is available Monday to Friday from 8am to 6pm.
If our team aren't available, please fill in this online form with your details and we’ll get back to you.