Why isn't my payment working?
Did you receive a payment successful email?
If you have, your payment has been processed. It takes up to three working days to update your online account balance or appear on your statement. You don't need to do anything else, please do not make the payment again.
Did you receive a payment failed email?
The payment probably failed because the card details, address or postcode was incorrect when you filled in the card details. Please try to make the payment again online with the correct details or try another card.
I didn't get an email?
If you saw a different error message on the website or didn't receive an email, please make a payment by calling our customer service centre on 0300 456 9996 (option 1).