I didn't receive a code when signing in, what should I do?
Did you get to the 'verification code' page during sign in? Check your email address and password is correct or you might need to sign up for an account online first.
If you requested a code by phone or email and haven't received it, please request another code or go back to the sign in page to try again with a different method – you can receive a code over email, call or text message.
If you still can't sign in, please get in touch with our team over web chat or by calling our customer service centre on 0300 456 9996.
Our team is available Monday to Friday from 8am to 6pm.
If our team aren't available, please fill in our online support form with your details and we'll get back to you.