How do I read my online statement?

When you sign into your account, you'll be able to see your account balance on your statement page, as well as the last two years’ worth of transactions.

If you're in arrears, you'll have a positive account balance.

If you're in credit, you'll have a negative balance.

When you pay us by card payment or Direct Debit, this will be a negative value in your statement – for example '-£100', and will be in green font.

The 'Rent and Services' transaction covers any rent or service charges and will appear as a weekly charge on your account. This will be the case even if you pay us monthly.

Please note that it can take up to three days for new transactions to appear in your online account.

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How do I read my online statement?

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