Help and Advice for Tenants

18 FAQs

• Can I install a CCTV doorbell on my property?
• What is included in the grounds maintenance service, and when should this be carried out?
• My neighbour has CCTV on their property. Is this allowed?
• My estate or block hasn't been cleaned. What should I do?
• How do I report hazardous waste in the communal area?
• How do I know if grounds maintenance is carried out to my estate or block?
• Who cleans the bin area on my estate or block?
• How often are the communal areas on my estate or block maintained?
• How do I report furniture that's been left in the communal area?
• How often is my estate or block cleaned?
• How much does communal cleaning cost?
• Do you collect fallen leaves on my estate or block?
• How many times is the communal grass mowed a year?
• How do I report graffiti in the communal area?
• Why haven't the windows on my block been cleaned?
• What areas do you grit when there's icy weather?
• What is included in the cleaning of my estate or block?
• There is faeces/urine in the communal area? What should I do?