Help and Advice for Trafford and North West tenants

30 FAQs

• What is a change of tenancy?
• Am I allowed to own a pet?
• How do I apply for a parking bay?
• What is L&Q's damp and mould policy?
• How do I get a copy of my tenancy agreement?
• What happens with the rent account of someone who has passed away?
• How do I end the tenancy on behalf of someone who has passed away?
• How do I report an issue with a tree in a communal area?
• What pets can I keep?
• I have no heating / hot water
• Can I install CCTV in my home?
• I've seen a new development and would be interested in buying a new build property. What should I do?
• How much will renting a garage cost?
• How do I report a ground maintenance issue?
• How do I know if I'm viewing the correct information on L&Q's website?
• How do I pay for my heat consumption?
• How do I send L&Q a regulatory notice or legal document online?
• What shall I do if I own an XL Bully dog now that they have been banned?
• Can I keep more than one dog or cat?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What if I'm struggling to pay for my heating and hot water?
• How do I apply for a disabled parking bay?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Why does L&Q's website ask me where my L&Q home is based?
• How do I report an issue with the CCTV?
• My heating and hot water are switched off, why am I still being charged?
• How do I become a supplier to L&Q?
• Can I change my heat supplier?
• How do I rent a garage?
• How do I report a caretaking service issue?