Help and Advice for Trafford and North West tenants

30 FAQs

• What is a change of tenancy?
• Am I allowed to own a pet?
• What is L&Q's damp and mould policy?
• How do I apply for a parking bay?
• How do I get a copy of my tenancy agreement?
• What happens with the rent account of someone who has passed away?
• How do I end the tenancy on behalf of someone who has passed away?
• How do I report an issue with a tree in a communal area?
• I have no heating / hot water
• What pets can I keep?
• Can I install CCTV in my home?
• I've seen a new development and would be interested in buying a new build property. What should I do?
• How do I report a ground maintenance issue?
• How much will renting a garage cost?
• How do I pay for my heat consumption?
• How do I know if I'm viewing the correct information on L&Q's website?
• What shall I do if I own an XL Bully dog now that they have been banned?
• Can I keep more than one dog or cat?
• How do I send L&Q a regulatory notice or legal document online?
• How do I apply for a disabled parking bay?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What if I'm struggling to pay for my heating and hot water?
• How do I become a supplier to L&Q?
• How do I report a caretaking service issue?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• How do I report an issue with the CCTV?
• How do I rent a garage?
• Do you offer home contents insurance?
• Can I change my heat supplier?
• My heating and hot water are switched off, why am I still being charged?