Help and Advice for Trafford and North West tenants

30 FAQs

• What is a change of tenancy?
• Do you accept AMEX cards?
• Am I allowed to own a pet?
• What is L&Q's damp and mould policy?
• How do I apply for a parking bay?
• How do I get a copy of my tenancy agreement?
• I have no heating / hot water
• I've seen a new development and would be interested in buying a new build property. What should I do?
• How do I report an issue with a tree in a communal area?
• What pets can I keep?
• How do I report a ground maintenance issue?
• How do I end the tenancy on behalf of someone who has passed away?
• How do I apply for a disabled parking bay?
• What happens with the rent account of someone who has passed away?
• How much will renting a garage cost?
• How can I keep my personal information safe?
• Do you offer home contents insurance?
• How do I pay for my heat consumption?
• How do I rent a garage?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Can I change my heat supplier?
• How do I send L&Q a regulatory notice or legal document online?
• What shall I do if I own an XL Bully dog now that they have been banned?
• How do I report a caretaking service issue?
• How do I report an issue with the CCTV?
• How do I know if I'm viewing the correct information on L&Q's website?
• Can I install CCTV in my home?
• How do I request an assisted bin collection?
• What if I'm struggling to pay for my heating and hot water?
• Why does L&Q's website ask me where my L&Q home is based?