Help and Advice for Trafford and North West tenants

30 FAQs

• What is a change of tenancy?
• Am I allowed to own a pet?
• How can I get an update on a repair order?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• What is L&Q's damp and mould policy?
• How do I sign up?
• I have no heating / hot water
• A noise nuisance – is it antisocial behaviour?
• How do I get a copy of my tenancy agreement?
• How do I prevent pests?
• How do I apply for a parking bay?
• How do I end the tenancy on behalf of someone who has passed away?
• How do I report a ground maintenance issue?
• How do I report a broken fence?
• Litter and rubbish – is it antisocial behaviour?
• Do you accept AMEX cards?
• What pets can I keep?
• I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
• Garden nuisance – is it antisocial behaviour?
• How much will renting a garage cost?
• I've seen a new development and would be interested in buying a new build property. What should I do?
• How do I pay for my heat consumption?
• How do I complain about a neighbour's pet?
• Why does L&Q's website ask me where my L&Q home is based?
• How do I report an issue with a tree in my garden?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• How much is my weekly rent?
• How do I rent a garage?
• Where else can I get support for antisocial behaviour?
• What is the dog registration form?