L&Q Group | Leading Housing Association & Residential Developer

How do I report a ground maintenance issue?

Your service charge covers the maintenance of communal gardens and other land owned by L&Q, such as grass verges.  

Have we missed a bit? We want to get things right, so please let us know if we can do anything to improve our service by getting in touch with our customer service centre.

Our CleanStart team provides the grounds maintenance service for all our neighbourhoods.

They carry out a range of seasonal services on our sites throughout the year, including:

• A leaf clearance service over the winter period on a scheduled basis
• Grass cutting twice a month during the summer and as often as needed over the winter
• Hedge cutting twice a year
• Some sites are mulched, which means that the grass is churned to a finer consistency, fertilising the grass. Mulching is an environmentally friendly way of cutting grass.

You can see which green spaces we're responsible for maintaining on our interactive map.

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