Help and Advice for Tenants

27 FAQs

• I'm locked out of my property. What should I do?
• Water - useful information
• I have a problem with my floor or floor covering. What should I do?
• How do I report a blocked or overflowing outside drain?
• I can smell gas. What should I do?
• I think I have asbestos in my property. What should I do?
• I have problems opening my window. What should I do?
• How do I report a broken bathroom accessory?
• How do I report that my electric cooker is broken?
• How do I update the mobile number used for my intercom access?
• How do I report a broken door entry system?
• Why is there scaffolding up at my property?
• How do I report a broken curtain rail?
• How do I report a broken garage door?
• How do I request a communal cupboard door key?
• How do I report a broken warden call system?
• How do I report an issue with the CCTV?
• Is my property's building material likely to contain asbestos?
• How do I report a broken lift?
• I cannot get any reception on my TV. What should I do?
• I’m experiencing the symptoms of carbon monoxide poisoning. What should I do?
• How do I report a blocked bin chute?
• What are the main symptoms of carbon monoxide poisoning?
• How do I report a broken fitted wardrobe?
• How do I report a broken toilet seat?
• How do I report a broken shower head or hose?
• Our external communal lights are broken. How do I report this?