Help and Advice for Trafford and North West tenants

30 FAQs

• What is a change of tenancy?
• Am I allowed to own a pet?
• How do I get a copy of my tenancy agreement?
• How do I apply for a parking bay?
• What pets can I keep?
• How do I end the tenancy on behalf of someone who has passed away?
• How do I rent a garage?
• What should I do if I need support with my own mental health?
• What shall I do if I own an XL Bully dog now that they have been banned?
• How much will renting a garage cost?
• How do I report a long-term absence from my home?
• Can I rent a garage if I'm not an L&Q resident?
• I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
• What are pet owner responsibilities?
• How do report a parking issue on a road or pavement?
• How can I save on my energy bills?
• How often should I have my boiler serviced?
• What happens if there are arrears on the account of someone who has passed away?
• How do I apply for a disabled parking bay?
• What is the dog registration form?
• Can I keep more than one dog or cat?
• What should I do if I’m struggling to afford food?
• How do I report that my garage needs a repair?
• How do I report a problem with hoarding?
• How can the Trafford Community Response Hubs help me?
• What can and cannot be poured down the drain?
• What happens with the rent account of someone who has passed away?
• I'm concerned for the welfare of another L&Q resident. What should I do?
• I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
• What you can expect when you go to the food bank