Help and Advice for Trafford and North West homeowners

30 FAQs

• Is L&Q the same as the council?
• How do I make a payment or pay my rent online?
• How do I request a replacement bin?
• My heating and hot water are switched off, why am I still being charged?
• Garden nuisance – is it antisocial behaviour?
• How do I setup a Direct Debit online?
• How do I get an L&Q home?
• How do I report an abandoned property?
• What is a Heat Interface Unit (HIU)?
• How do I end the tenancy on behalf of someone who has passed away?
• How do I report an abandoned vehicle?
• I have arrears on my account, can I set up a payment arrangement?
• What happens with the rent account of someone who has passed away?
• How do I request CCTV footage?
• How do I report an issue with a tree in my garden?
• How do I report a broken fence?
• How do I report a ground maintenance issue?
• Can I keep more than one dog or cat?
• I don't have a tenancy reference number, how do I sign up?
• How do I apply for a disabled parking bay?
• How should I leave the property of someone who has passed away?
• How do I report fly-tipping?
• How do food banks work?
• Can I change my heat supplier?
• Do you need food vouchers?
• How do I report the misuse of a communal bin?
• How is building height measured?
• What are pet owner responsibilities?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Can I install CCTV in my home?