Help and Advice for Trafford and North West homeowners

30 FAQs

• How do I request a replacement bin?
• How should I leave the property of someone who has passed away?
• How do I end the tenancy on behalf of someone who has passed away?
• How do I request CCTV footage?
• Do you accept AMEX cards?
• How do report a parking issue on a road or pavement?
• How do I top-up my in-house display (Secure)?
• How do I report a ground maintenance issue?
• What are pet owner responsibilities?
• What happens with the rent account of someone who has passed away?
• How do I report the misuse of a communal bin?
• How do I request an assisted bin collection?
• What happens if there are arrears on the account of someone who has passed away?
• I have received a Section 20 Notice that mentions ‘cladding’, does this mean that I will be charged for cladding removal and replacement?
• How do I end the benefit claims of someone who has passed away?
• Can I keep more than one dog or cat?
• Do I need to give meter readings?
• How do I report an issue with a tree in a communal area?
• How do I give up my garage?
• Can I store items other than a car in my garage?
• Who enforces the anti-money laundering regulations?
• Why haven't the windows on my block been cleaned?
• Can I install CCTV in my home?
• What pets can I keep?
• What shall I do if I own an XL Bully dog now that they have been banned?
• What is a Heat Interface Unit (HIU)?
• How do you protect my data?
• Where can I find bereavement support services?
• My heating and hot water are switched off, why am I still being charged?
• How do I know if I'm viewing the correct information on L&Q's website?