Help and Advice for Trafford and North West homeowners

30 FAQs

• How do I request CCTV footage?
• How do I request a replacement bin?
• How do I end the tenancy on behalf of someone who has passed away?
• What happens with the rent account of someone who has passed away?
• How should I leave the property of someone who has passed away?
• I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
• Can I install CCTV in my home?
• Do you accept AMEX cards?
• How do I report a ground maintenance issue?
• I have received a Section 20 Notice that mentions ‘cladding’, does this mean that I will be charged for cladding removal and replacement?
• What are pet owner responsibilities?
• How do I end the benefit claims of someone who has passed away?
• How do food banks work?
• What happens if there are arrears on the account of someone who has passed away?
• How do report a parking issue on a road or pavement?
• What is a Heat Interface Unit (HIU)?
• How do I request an assisted bin collection?
• Garden nuisance – is it antisocial behaviour?
• A noise nuisance – is it antisocial behaviour?
• Why haven't the windows on my block been cleaned?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• What you can expect when you go to the food bank
• My heating and hot water are switched off, why am I still being charged?
• Where can I find food banks in Trafford?
• Where can I find bereavement support services?
• How do I report an issue with a tree in a communal area?
• Who empties my bin?
• What should I do if I’m struggling to afford food?
• What pets can I keep?
• The Noise App – useful information