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30 FAQs
How do I request a replacement bin?
How do I request CCTV footage?
How should I leave the property of someone who has passed away?
How do I end the tenancy on behalf of someone who has passed away?
What happens with the rent account of someone who has passed away?
How do I report a ground maintenance issue?
What are pet owner responsibilities?
How do I top-up my in-house display (Secure)?
How do report a parking issue on a road or pavement?
What happens if there are arrears on the account of someone who has passed away?
How do I report the misuse of a communal bin?
How do I report an issue with a tree in a communal area?
Can I install CCTV in my home?
Garden nuisance – is it antisocial behaviour?
How do I request an assisted bin collection?
I have received a Section 20 Notice that mentions ‘cladding’, does this mean that I will be charged for cladding removal and replacement?
What pets can I keep?
Can I keep more than one dog or cat?
Do I need to give meter readings?
A noise nuisance – is it antisocial behaviour?
Can I store items other than a car in my garage?
What shall I do if I own an XL Bully dog now that they have been banned?
How do I end the benefit claims of someone who has passed away?
What is a Heat Interface Unit (HIU)?
Why haven't the windows on my block been cleaned?
What will L&Q do if I’m the victim/witness of antisocial behaviour?
Where can I find bereavement support services?
How do I know if I'm viewing the correct information on L&Q's website?
How do I complain about a neighbour's pet?
How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
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