Help and Advice for Trafford and North West homeowners

30 FAQs

• How do I request CCTV footage?
• How do I request a replacement bin?
• How do I end the tenancy on behalf of someone who has passed away?
• What happens with the rent account of someone who has passed away?
• How should I leave the property of someone who has passed away?
• Do you accept AMEX cards?
• How do I report a ground maintenance issue?
• What are pet owner responsibilities?
• I have received a Section 20 Notice that mentions ‘cladding’, does this mean that I will be charged for cladding removal and replacement?
• How do report a parking issue on a road or pavement?
• Garden nuisance – is it antisocial behaviour?
• How do I report an issue with a tree in a communal area?
• Can I install CCTV in my home?
• What happens if there are arrears on the account of someone who has passed away?
• Do I need to give meter readings?
• How do I end the benefit claims of someone who has passed away?
• A noise nuisance – is it antisocial behaviour?
• What is a Heat Interface Unit (HIU)?
• What pets can I keep?
• Why haven't the windows on my block been cleaned?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Will I be able to stay in my home while my building is inspected?
• Can I keep more than one dog or cat?
• My heating and hot water are switched off, why am I still being charged?
• How do I report the misuse of a communal bin?
• Will you be starting remedial works before the inspections programme completes?
• How do I top-up my in-house display (Secure)?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• How do I request an assisted bin collection?
• Why does L&Q's website ask me where my L&Q home is based?