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Trafford and North West homeowner FAQs
Do I need to give meter readings?
No – meter readings are automatically sent from your heat meter to our billing team.
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Related questions
Can I change my heat supplier?
As your heat and hot water is supplied from a communal heating network which is managed by L&Q Energy you are not able to change your supplier.
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My home is amongst the first to be inspected - does that mean it is definitely unsafe?
If your building is being inspected sooner this does not automatically mean that it is unsafe, but it does mean that the likelihood of your building requiring some form of work to make sure that it meets…
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How do I read my online statement?
When you sign into your account, you'll be able to see your account balance on your statement page, as well as the last two years’ worth of transactions. If you're in arrears, you'll have a positive…
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How do I read my online statement?
When you sign into your account, you will be able to see your account balance online and on your statement page the last two years’ worth of transactions. If you are in arrears, you will have a positive…
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What data do you collect from my meter and why?
We will collect information on how much heat you consume consumption. This will be measured in kWh and will provide us with the data we need to be able to make sure you are charged accurately for your…
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