My gargoyle or projection is broken. What should I do?
If you're experiencing a problem with your projection or gargoyle, please be aware that we do not carry out all types of repairs. You are responsible for:
• fixing hairline cracks to external walls, brickwork and plaster
• filling holes caused by the installation of utilities, such as satellite dishes
If you're experiencing any other issues with your projection or gargoyle, please report it online or by contacting our customer service centre.
To help resolve the problem, you'll need to tell us:
• what area is damaged
• what the defect is
• if there's a health and safety risk regarding crumbling or fallen masonry