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30 FAQs
I'd like to add an occupant. What should I do?
Can I have more bedrooms than I need when moving by mutual exchange?
I've signed a mutual exchange but no longer want to move. Can I cancel the exchange and stay in my home?
What will L&Q do if I’m the victim/witness of antisocial behaviour?
How can I move to another L&Q property?
How can I prepare my home for the winter months?
Am I allowed to own a pet?
A noise nuisance – is it antisocial behaviour?
The Noise App – useful information
Can I change my tenancy from sole to joint?
How do I register or search for mutual exchange?
Do I get to stay in the property as I'm an occupant and not on the tenancy?
How does the bidding processes work?
How much is bedroom tax and how is this calculated?
Do you still offer Voluntary Right to Buy to tenants who don't qualify for the Right to Buy or Right to Acquire?
How do I get a copy of my tenancy agreement?
I'm pregnant, is my unborn child taken into consideration when checking bedroom eligibility?
How do I report the death of a tenant?
How do I complain about a neighbour's pet?
Litter and rubbish – is it antisocial behaviour?
I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
Can I move to a property with fewer bedrooms than I need when moving by mutual exchange?
I have a problem with my windows. What should I do?
What can I do if I'm the victim/witness of antisocial behaviour?
Am I eligible for mutual exchange?
I'm locked out of my property. What should I do?
How can I pay my rent or service charges?
There has been a succession already for this property. Can I still live here as a succession?
Contents vs. Buildings - how do I know what's what?
Garden nuisance – is it antisocial behaviour?
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