Help and Advice for Tenants

30 FAQs

• I'd like to add an occupant. What should I do?
• Can I change my tenancy from sole to joint?
• Do you offer home contents insurance?
• Rent or account balance by text message
• Am I allowed to own a pet?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• How do I get a copy of my tenancy agreement?
• How do I report the death of a tenant?
• Litter and rubbish – is it antisocial behaviour?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Do you accept AMEX cards?
• How do I rent a garage?
• Garden nuisance – is it antisocial behaviour?
• I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
• Where else can I get support for antisocial behaviour?
• I'm locked out of my property. What should I do?
• What are minor and major adaptations?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• There has been a succession already for this property. Can I still live here as a succession?
• A noise nuisance – is it antisocial behaviour?
• The Noise App – useful information
• Why can't you give us a date for any remedial works to be done now?
• How much is bedroom tax and how is this calculated?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• I have no heating / hot water
• I have no heating. What should I do?
• I have no hot water. What should I do?
• Have I got a guaranteed right to the tenancy?