L&Q Group | Leading Housing Association & Residential Developer
Help & advice
Find a home
Help and Advice for
Filter on category
Billing and payments
Building and fire safety
Home ownership options
L&Q online account
All in Building and fire safety
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Right to Buy or Acquire schemes
All in Home ownership options
All in L&Q online account
All in Repairs
Gas, Heating and Hot Water
Report a Repair
Can I have more bedrooms than I need when moving by mutual exchange?
I'd like to add an occupant. What should I do?
I've signed a mutual exchange but no longer want to move. Can I cancel the exchange and stay in my home?
How can I move to another L&Q property?
A noise nuisance – is it antisocial behaviour?
What will L&Q do if I’m the victim/witness of antisocial behaviour?
Can I change my tenancy from sole to joint?
I'm pregnant, is my unborn child taken into consideration when checking bedroom eligibility?
Do I get to stay in the property as I'm an occupant and not on the tenancy?
How do I get a copy of my tenancy agreement?
How do I report a broken fence?
How do I register or search for mutual exchange?
I have no heating. What should I do?
How do I complain about a neighbour's pet?
The Noise App – useful information
How does the bidding processes work?
How much is bedroom tax and how is this calculated?
There has been a succession already for this property. Can I still live here as a succession?
I'd like to change my tenancy from joint to sole as the other party has moved out. What should I do?
I'm locked out of my property. What should I do?
Can I move to a property with fewer bedrooms than I need when moving by mutual exchange?
What are minor and major adaptations?
Rent balance by text message
How do I report the death of a tenant?
I have a problem with my windows. What should I do?
Do you still offer Voluntary Right to Buy to tenants who don't qualify for the Right to Buy or Right to Acquire?
How long will it take to receive my decorating vouchers?
Does my tenancy change if one member of a joint tenancy dies?
How do I report a water leak?
How long does a mutual exchange take?