Help and Advice for Tenants

30 FAQs

• Rent balance by text message
• How do I get an L&Q home?
• How can I move to another L&Q property?
• Can I keep a dog?
• I'd like a copy of my rent statement. What should I do?
• I'd like to add an occupant. What should I do?
• How much will my parking permit cost?
• Can I change my tenancy from sole to joint?
• How do I buy an L&Q shared ownership property?
• Do I get to stay in the property as I'm an occupant and not on the tenancy?
• Do I have the Right to Buy?
• How can I rent with L&Q?
• Can I have more bedrooms than I need when moving by mutual exchange?
• How long does a mutual exchange take?
• How do I apply for a parking bay?
• How do I prevent pests?
• How do I report a water leak?
• How do I bid with ELLC?
• What repairs will you carry out in my home at the moment?
• How do I get a copy of my tenancy agreement?
• How can I pay my rent or service charges?
• Can I keep a pet?
• I have no hot water. What should I do?
• Can I pay my rent or service charges through Direct Debit?
• Does my tenancy change if one member of a joint tenancy dies?
• I have credit on my L&Q account. Can I have this refunded to me?
• Is L&Q the same as the council?
• I’m having ongoing unresolved maintenance issues with my home. What should I do?
• Will I get an incentive payment for downsizing?
• Can I have Sky Q in my property?