Help and Advice for Tenants

30 results for planned maintenance

• How do I know if grounds maintenance is carried out to my estate or block?
• What is included in the grounds maintenance service, and when should this be carried out?
• How often are the communal areas on my estate or block maintained?
• Where else can I get support for antisocial behaviour?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• How much is bedroom tax and how is this calculated?
• Do I have to pay for energy related repairs if I'm an L&Q Energy customer?
• Is there parking control where I live?
• What happens to the housing benefit when the claimant dies?
• How do I get a copy of my tenancy agreement?
• What is money laundering?
• Do my Building Safety Programme inspections require renewal?
• How is building height measured?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• Another resident has parked in my bay. What should I do?
• Who will carry out the Building Safety Programme inspection?
• How do I request a grab rail?
• How do I report that my garage needs a repair?
• What does L&Q expect of their suppliers?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
• How do I top-up my in-house display (Guru Hub)?
• Can I change my tenancy from sole to joint?
• Why can't you give us a date for any remedial works to be done now?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• What are L&Q's bank details?
• I have received a Section 20 Notice that mentions ‘cladding’, does this mean that I will be charged for cladding removal and replacement?
• I have no heating. What should I do?
• Do you offer home contents insurance?
• How will L&Q keep in touch with me about building safety issues?
• Can residents commission inspections outside of the L&Q Building Safety Programme?