How do I read my online statement?

When you sign into your account, you will be able to see your account balance online and on your statement page the last two years’ worth of transactions.

If you are in arrears, you will have a positive account balance, this means that you owe L&Q money.

If you are in credit (you don't owe L&Q any money) you will have a negative balance.

When you pay L&Q by card payment or Direct Debit, this will be a negative value in your statement – for example, -£100, and will be in green font.

The 'Rent and Services' transaction covers any L&Q rent and any service charges and will appear as a weekly charge on your account. This will be the case even if you pay us monthly.

Please note that it can take up to three days for new transactions to appear in your online account.