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23 FAQs
What are service charges?
What are the items on my service charges statement?
Why isn't my payment working?
How do I make a payment online? How do I pay my rent online?
How do I read my online statement?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
Are you struggling to pay your rent or services charges?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
Can I pay with someone else's card online?
Can I set up a recurring payment or arrangement online?
How much is my weekly rent?
What is my account balance?
How can I keep my personal information safe?
What will happen if I pay less than agreed after I end my tenancy/account?
I'm struggling to pay my rent, can you help?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
I claim housing benefit, why does it show that I still owe you money?
Are you looking for work?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
Can I setup a direct debit online?
Do you need food vouchers?
Why do I have multiple accounts in my Payments page?
I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
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Validation request
User validation required to continue..
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Access to this domain may need the browser to have javascript and cookie support enabled.
Validation needed due to the detection of invalid input from this client IP address, error code :
338
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