Help and Advice for Trafford and North West homeowners

21 FAQs

• I have arrears on my account, can I set up a payment arrangement?
• What are service charges?
• What are the items on my service charges statement?
• How do I read my online statement?
• I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
• Do you need food vouchers?
• How can I keep my personal information safe?
• Can I pay with someone else's card online?
• Why isn't my payment working?
• Can I setup a direct debit online?
• I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
• Are you struggling to pay your rent or services charges?
• I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
• Why do I have multiple accounts in my Payments page?
• Can I set up a recurring payment or arrangement online?
• I claim housing benefit, why does it show that I still owe you money?
• What will happen if I pay less than agreed after I end my tenancy/account?
• I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
• How much is my weekly rent?
• What is my account balance?
• I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?