I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?

It can take up to three working days for a payment to show in your online account. If your online account still hasn't updated after this time, please get in touch with our team over web chat or by calling our customer service centre on 0300 456 9996.

Our team is available Monday to Friday from 8am to 6pm.

If our team aren't available, please fill in this online form with your details and we’ll get back to you.

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