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30 FAQs
How do I sign up?
I've forgotten my password, what should I do?
How much is my weekly rent?
I'm struggling to pay my rent, can you help?
Where can I find my tenancy reference?
I don't have a tenancy reference number, how do I sign up?
Who can create an online account?
How do I sign into my online account?
How do I make a payment or pay my rent online?
How do I read my online statement?
How do I change the phone number I use to sign in?
How do I change the email address used for my online account?
How many accounts can be set up per tenancy?
How do I contact L&Q on social media?
Do you accept AMEX cards?
What is my account balance?
I didn't receive a code when signing in, what should I do?
I received an error message when I tried to sign up or sign in. What should I do?
How do I setup a Direct Debit online?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
Why do we ask for your Date of Birth?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
I claim housing benefit, why does it show that I still owe you money?
Why do I need to enter a code to sign in?
I didn't receive an email when signing up for an account, what should I do?
What information do I need to create an account?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
How do I set up a recurring payment or arrangement online?
How do you use my data?
I’m no longer a resident. Can I still sign into my online account?
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