Help and Advice for Tenants

30 FAQs

• What do the new fire safety guidelines advise?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• What is covered by the Government’s Building Safety Fund?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• How can I help to keep communal areas safe?
• My building is less than 18 metres high. Why might I be affected by lending issues?
• I have received a Section 20 Notice that mentions ‘cladding’, does this mean that I will be charged for cladding removal and replacement?
• Why are there no fire extinguishers in my block?
• Will I have to contribute to the costs of remedial works for my building?
• How can I safely use chargers for electrical equipment and devices?
• Are L&Q removing ACM cladding?
• Who will make sure my building complies with fire regulations?
• How is building height measured?
• When will you give me a date for my building to be inspected?
• Why is the new building fire safety guidance affecting leaseholders in particular?
• How safe are my electrical goods?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
• My building doesn't have any cladding. Why does it still need to comply with the new building fire safety guidance?
• Why can't you give us a date for any remedial works to be done now?
• My home is amongst the first to be inspected - does that mean it is definitely unsafe?
• Will you be starting remedial works before the inspections programme completes?
• How did you decide when my building will be inspected?
• Why can't you give an exact date for my building to be inspected?
• Are there any mortgage lenders who will lend on affected properties without an EWS1 form?
• Who will carry out the Building Safety Programme inspection?
• What is the likelihood of my building needing work?
• Will I be charged for any additional fire safety measures required for my building?
• Will I be able to stay in my home while my building is inspected?
• Will I be charged if remediation works are required to a building on my estate that I don’t live in?