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30 FAQs
How much is bedroom tax and how is this calculated?
Rent balance by text message
Are you struggling to pay your rent or services charges?
How are service charges calculated?
I'd like a copy of my rent statement. What should I do?
I have arrears on my account, can I set up a payment arrangement?
Why do I have a pest control charge in my service charges?
Do you need food vouchers?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
What are the items on my service charges statement?
I have credit on my L&Q account. Can I have this refunded to me?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
I'm a shared owner. Why is my rent increasing?
Can I pay my rent or service charges through Direct Debit?
What is my account balance?
I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
How much is my weekly rent?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
What will happen if I pay less than agreed after I end my tenancy/account?
Why isn't my payment working?
What are L&Q's bank details?
Can I pay my rent or service charges using a swipe card?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
Can I pay with someone else's card online?
I need to change or cancel my Direct Debit. What should I do?
Can I setup a direct debit online?
Can I pay my rent or service charges by standing order?
I claim housing benefit, why does it show that I still owe you money?
How do I read my online statement?
Can I set up a recurring payment or arrangement online?
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Validation request
User validation required to continue..
Please type the text you see in the image into the text box and submit
[ Refresh the page to generate a new image. ]
Note:
If you get here while trying to submit a form, you may have to re-submit the form.
Access to this domain may need the browser to have javascript and cookie support enabled.
Validation needed due to the detection of invalid input from this client IP address, error code :
338
Number of attempts left :
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