L&Q Group | Leading Housing Association & Residential Developer
Help & advice
Find a home
Help and Advice for
Filter on category
Billing and payments
Building and fire safety
Home ownership options
L&Q online account
All in Building and fire safety
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Right to Buy or Acquire schemes
All in Home ownership options
All in L&Q online account
All in Repairs
Aid and Adaptations
Diagnose a Repair
Gas, Heating and Hot Water
Report a Repair
Rent balance by text message
How much is bedroom tax and how is this calculated?
Why is my rent different from my neighbours'?
Who decides how my rent is increased?
Are you struggling to pay your rent or services charges?
Why do I have to pay my rent in advance?
I'd like a copy of my rent statement. What should I do?
How are service charges calculated?
Do you need food vouchers?
Why do I have a pest control charge in my service charges?
Can I pay my rent or service charges using a swipe card?
Why do I have a bin hire charge on my service charges?
I have credit on my L&Q account. Can I have this refunded to me?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
Can I pay my rent or service charges over the phone?
I have rent arrears, can I set up a payment arrangement?
Where can I find the 19-digit number I need to make a payment?
Can I pay with someone else's card online?
I've not moved into my property but am still being charged rent. What should I do?
I'm struggling to pay my rent, can you help?
How much is my weekly rent?
Can I pay my rent or service charges through Direct Debit?
What are the items on my service charges statement?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
Why have I received an arrears letter. I've only just moved in?
How do I read my online statement?
What will happen if I pay less than agreed after I end my tenancy/account?
How do I make a payment online? How do I pay my rent online?