L&Q Group | Leading Housing Association & Residential Developer
L&Q community
Your home
Help & advice
Find a home
Sign in
Sign in
Menu
Help home
Help and Advice for
Tenants
Filter on category
Category
All categories
Antisocial behaviour
Billing and payments
Building and fire safety
Estate services
Home ownership options
Housing options
L&Q corporate
L&Q Energy
L&Q online account
My housing
My L&Q
Repairs
Sub-categories
All in Building and fire safety
General advice
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Remedial works
Right to Buy or Acquire schemes
Sub-categories
All in Home ownership options
Home Ownership
Shared Ownership
Sub-categories
All in L&Q online account
General advice
Payments
Sign in
Sign up
Sub-categories
All in Repairs
Aid and Adaptations
Diagnose a Repair
Gas, Heating and Hot Water
Improvements
Planned Maintenance
Report a Repair
30 FAQs
How much is bedroom tax and how is this calculated?
Rent balance by text message
I'd like a copy of my rent statement. What should I do?
Can I pay my rent or service charges by standing order?
Do you need food vouchers?
I have arrears on my account, can I set up a payment arrangement?
How are service charges calculated?
I have credit on my L&Q account. Can I have this refunded to me?
Can I pay my rent or service charges through Direct Debit?
Why do I have a pest control charge in my service charges?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
I'm a shared owner. Why is my rent increasing?
Are you struggling to pay your rent or services charges?
Why isn't my payment working?
Can I setup a direct debit online?
How do I read my online statement?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
What are the items on my service charges statement?
What is my account balance?
I need to change or cancel my Direct Debit. What should I do?
What are L&Q's bank details?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
What will happen if I pay less than agreed after I end my tenancy/account?
I claim housing benefit, why does it show that I still owe you money?
Why does my service charge include a cost for refuse collection when I already pay for this through my Council Tax?
Can I pay my rent or service charges using a swipe card?
Why do I have multiple accounts in my Payments page?
Can I pay with someone else's card online?
How much is my weekly rent?
Can I set up a recurring payment or arrangement online?
Show more