Help and Advice for Non-residents

30 FAQs

• How do I become a supplier to L&Q?
• Where can I find L&Q’s tendering opportunities?
• Litter and rubbish – is it antisocial behaviour?
• A home with too many animals – is it antisocial behaviour?
• Why has our inspection not been done sooner?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Do you accept AMEX cards?
• Do my Building Safety Programme inspections require renewal?
• Dangerous dogs and other animals – useful information
• Will you be starting remedial works before the inspections programme completes?
• Why can't you give us a date for any remedial works to be done now?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• Why are you replacing waking watch with a fire detection and alarm system?
• How will L&Q keep in touch with me about building safety issues?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• How do I rent a garage?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• What safety reassurances did you receive from the developer when my home was built?
• Who will carry out the Building Safety Programme inspection?
• Will I be able to stay in my home while my building is inspected?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• How much will renting a garage cost?
• A noise nuisance – is it antisocial behaviour?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• How do I report an issue with a tree in a communal area?
• What pets can I keep?