Help and Advice for Non-residents

30 FAQs

• How do I become a supplier to L&Q?
• Where can I find L&Q’s tendering opportunities?
• Why has our inspection not been done sooner?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Why can't you give us a date for any remedial works to be done now?
• Do you accept AMEX cards?
• Do my Building Safety Programme inspections require renewal?
• Will you be starting remedial works before the inspections programme completes?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• Why are you replacing waking watch with a fire detection and alarm system?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
• Who will carry out the Building Safety Programme inspection?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• How will L&Q keep in touch with me about building safety issues?
• I have an enquiry about your procurement process. Where can I find out more information?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Will I be charged for any additional fire safety measures required for my building?
• What safety reassurances did you receive from the developer when my home was built?
• Will I be able to stay in my home while my building is inspected?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• How do I report an issue with a tree in a communal area?
• How do I rent a garage?
• How much will renting a garage cost?
• What does L&Q expect of their suppliers?
• Can I keep more than one dog or cat?
• What pets can I keep?