Help and Advice for Non-residents

30 FAQs

• How do I become a supplier to L&Q?
• Where can I find L&Q’s tendering opportunities?
• I have an enquiry about your procurement process. Where can I find out more information?
• How do I report an issue with a tree in a communal area?
• Can I keep more than one dog or cat?
• What pets can I keep?
• How much will renting a garage cost?
• Where can I find out more about the rules and regulations relating to the procurement of goods, services and works?
• I've seen a new development and would be interested in buying a new build property. What should I do?
• How do I pay the rent on my garage?
• If my pet dies do I need permission to get another?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Why can't you give us a date for any remedial works to be done now?
• Why has our inspection not been done sooner?
• Why are you replacing waking watch with a fire detection and alarm system?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Will you be starting remedial works before the inspections programme completes?
• What are pet owner responsibilities?
• What does L&Q expect of their suppliers?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
• What is Carbon Monoxide?
• Where can I find more information on owning a pet?
• What are the main symptoms of carbon monoxide poisoning?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• Can I rent a garage if I'm not an L&Q resident?
• How do I rent a garage?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• How do I send L&Q a regulatory notice or legal document online?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• How do I report an issue with the CCTV?