Help and Advice for Non-residents

30 FAQs

• How do I become a supplier to L&Q?
• Where can I find L&Q’s tendering opportunities?
• Litter and rubbish – is it antisocial behaviour?
• Why has our inspection not been done sooner?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Do my Building Safety Programme inspections require renewal?
• Do you accept AMEX cards?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• How do I rent a garage?
• Dangerous dogs and other animals – useful information
• The Noise App – useful information
• Why can't you give us a date for any remedial works to be done now?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Will you be starting remedial works before the inspections programme completes?
• Why are you replacing waking watch with a fire detection and alarm system?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Who will carry out the Building Safety Programme inspection?
• How will L&Q keep in touch with me about building safety issues?
• Will I be able to stay in my home while my building is inspected?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• What safety reassurances did you receive from the developer when my home was built?
• How much will renting a garage cost?
• Will I be charged for any additional fire safety measures required for my building?
• A noise nuisance – is it antisocial behaviour?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• How do I report an issue with a tree in a communal area?