Help and Advice for Non-residents

30 FAQs

• How do I become a supplier to L&Q?
• A noise nuisance – is it antisocial behaviour?
• How do I rent a garage?
• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• A home with too many animals – is it antisocial behaviour?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
• What will L&Q do if I’m the victim/witness of antisocial behaviour?
• Where can I find L&Q’s tendering opportunities?
• Litter and rubbish – is it antisocial behaviour?
• The Noise App – useful information
• Where else can I get support for antisocial behaviour?
• How do I top-up my in-house display (Guru Hub)?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• Do my Building Safety Programme inspections require renewal?
• Dangerous dogs and other animals – useful information
• Why has our inspection not been done sooner?
• Why can't you give us a date for any remedial works to be done now?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• Do you accept AMEX cards?
• Will I be able to stay in my home while my building is inspected?
• Will you be starting remedial works before the inspections programme completes?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• Who will carry out the Building Safety Programme inspection?
• I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
• Why are you replacing waking watch with a fire detection and alarm system?