Where can I find my tenancy reference?

You can find your tenancy reference on your latest rent statement or service charge letter from L&Q. If you received a welcome pack it will also be recorded in there.

If you can't find it, please get in touch with our team over web chat or by calling our customer service centre on 0300 456 9996. Please note that you'll need to answer some security questions and then we'll be able to provide you with your tenancy or customer reference.

Our team is available Monday to Friday from 8am to 6pm.

If our team aren't available, please fill in this online form with your details and we'll get back to you.

Once you have an online account, you can view your tenancy or customer reference on your 'My Profile' page.

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