Help and Advice for Homeowners

30 FAQs

• How safe is my information online? How secure is my online account?
• What browsers does your website work on?
• I'm having trouble with your website, what should I do? I have some suggestions for the website, what should I do?
• How do I contact L&Q on social media?
• How do I make a complaint to L&Q?
• How do you use my data?
• I can see the wrong information in my online account, what should I do?
• How do I close my online account?
• Can members of my household set up an online account?
• How much is my weekly rent?
• Why isn't my payment working?
• How do I read my online statement?
• Can I pay with someone else's card online?
• What is my account balance?
• I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
• I claim housing benefit, why does it show that I still owe you money?
• Can I setup a direct debit online?
• I'm struggling to pay my rent, can you help?
• Can I set up a recurring payment or arrangement online?
• Why do I have multiple accounts in my Payments page?
• I've forgotten my password, what should I do?
• How do I sign into my online account?
• Why do I need to enter a code to sign in?
• How do I change the phone number I use to sign in?
• I've forgotten which email address I used to sign up, what should I do?
• I didn't receive a code when signing in, what should I do?
• How do I change the email address used for my online account?
• How do I sign up?
• Who can create an online account?
• I received an error message when I tried to sign up or sign in. What should I do?