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30 FAQs
How do I sign into my online account?
How can I pay my rent or service charges?
Can I pay my rent or service charges online?
Can I pay my rent or service charges over the phone?
Do you accept AMEX cards?
How do I change the email address used for my online account?
Who can create an online account?
How do I close my online account?
I don't have a tenancy reference number, how do I sign up?
Why isn't my payment working?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
I've forgotten my password, what should I do?
I'm struggling to pay my rent, can you help?
How do I make a payment or pay my rent online?
I received an error message when I tried to sign up or sign in. What should I do?
Where can I find my tenancy reference?
What browsers does your website work on?
Can I pay with someone else's card online?
How do I change the phone number I use to sign in?
How many accounts can be set up per tenancy?
What is my account balance?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
I've forgotten which email address I used to sign up, what should I do?
I can see the wrong information in my online account, what should I do?
How do I sign up?
I didn't receive a code when signing in, what should I do?
I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
What should I do if I'm shown the wrong address when I sign up?
Is there a mobile app version of the L&Q online account?
I claim housing benefit, why does it show that I still owe you money?
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