Help and Advice for Homeowners

30 FAQs

• How do I sign into my online account?
• How can I pay my rent or service charges?
• How do I make a complaint to L&Q?
• Can I pay my rent or service charges online?
• Do you accept AMEX cards?
• Who can create an online account?
• I didn't receive a code when signing in, what should I do?
• Is there a mobile app version of the L&Q online account?
• I don't have a tenancy reference number, how do I sign up?
• Why do I need to enter a code to sign in?
• How do I sign up?
• How do I change the phone number I use to sign in?
• What is my account balance?
• Can I pay with someone else's card online?
• How do I read my online statement?
• How safe is my information online and how secure is my online account?
• I received an error message when I tried to sign up or sign in. What should I do?
• How many accounts can be set up per tenancy?
• How do I change the email address used for my online account?
• I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
• What browsers does your website work on?
• When setting up my online account, do I enter my current address or the address that I had when I was your resident?
• Why do I have multiple accounts in my Payments page?
• How do I set up a recurring payment or arrangement online?
• I’m no longer a resident. Can I still sign into my online account?
• Where can I find my tenancy reference?
• I've forgotten my password, what should I do?
• How do I setup a Direct Debit online?
• Can I pay my rent or service charges over the phone?
• How do I close my online account?