L&Q Group | Leading Housing Association & Residential Developer
L&Q community
Your home
Help & advice
Find a home
Sign in
Sign in
Menu
Help home
Help and Advice for
Homeowners
Filter on category
Category
All categories
Antisocial behaviour
Billing and payments
Building and fire safety
Estate services
Home ownership options
L&Q corporate
L&Q Energy
L&Q online account
My housing
My L&Q
Repairs
Sub-categories
All in Building and fire safety
General advice
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Remedial works
Right to Buy or Acquire schemes
Sub-categories
All in Home ownership options
Home Ownership
Shared Ownership
Sub-categories
All in L&Q online account
General advice
Payments
Sign in
Sign up
Sub-categories
All in Repairs
Aid and Adaptations
Diagnose a Repair
Gas, Heating and Hot Water
Improvements
Planned Maintenance
Report a Repair
30 FAQs
How do I sign into my online account?
How can I pay my rent or service charges?
How do I make a complaint to L&Q?
Can I pay my rent or service charges online?
Do you accept AMEX cards?
Who can create an online account?
I didn't receive a code when signing in, what should I do?
Is there a mobile app version of the L&Q online account?
I don't have a tenancy reference number, how do I sign up?
Why do I need to enter a code to sign in?
How do I sign up?
How do I change the phone number I use to sign in?
What is my account balance?
Can I pay with someone else's card online?
How do I read my online statement?
How safe is my information online and how secure is my online account?
I received an error message when I tried to sign up or sign in. What should I do?
How many accounts can be set up per tenancy?
How do I change the email address used for my online account?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
What browsers does your website work on?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
Why do I have multiple accounts in my Payments page?
How do I set up a recurring payment or arrangement online?
I’m no longer a resident. Can I still sign into my online account?
Where can I find my tenancy reference?
I've forgotten my password, what should I do?
How do I setup a Direct Debit online?
Can I pay my rent or service charges over the phone?
How do I close my online account?
Show more