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21 FAQs
How much is my weekly rent?
Are you struggling to pay your rent or services charges?
What are the items on my service charges statement?
What is my account balance?
What are service charges?
Do you need food vouchers?
Can I setup a direct debit online?
Can I set up a recurring payment or arrangement online?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
What will happen if I pay less than agreed after I end my tenancy/account?
I have arrears on my account, can I set up a payment arrangement?
Why isn't my payment working?
How do I read my online statement?
I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
I claim housing benefit, why does it show that I still owe you money?
Can I pay with someone else's card online?
Why do I have multiple accounts in my Payments page?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
How can I keep my personal information safe?
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