L&Q Group | Leading Housing Association & Residential Developer
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Trafford and North West tenants
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How do I make a payment online? How do I pay my rent online?
I'm struggling to pay my rent, can you help?
What is my account balance?
Are you struggling to pay your rent or services charges?
How much is my weekly rent?
What are the items on my service charges statement?
Can I setup a direct debit online?
What are service charges?
Can I set up a recurring payment or arrangement online?
Do you need food vouchers?
What will happen if I pay less than agreed after I end my tenancy/account?
How do I read my online statement?
Can I pay with someone else's card online?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
I claim housing benefit, why does it show that I still owe you money?
Are you looking for work?
Why isn't my payment working?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
How can I keep my personal information safe?
Why do I have multiple accounts in my Payments page?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?