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21 FAQs
How much is my weekly rent?
Are you struggling to pay your rent or services charges?
What are the items on my service charges statement?
What is my account balance?
Can I setup a direct debit online?
What are service charges?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?
Do you need food vouchers?
Can I set up a recurring payment or arrangement online?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
Can I pay with someone else's card online?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
I have arrears on my account, can I set up a payment arrangement?
Why isn't my payment working?
I claim housing benefit, why does it show that I still owe you money?
How do I read my online statement?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
What will happen if I pay less than agreed after I end my tenancy/account?
Why do I have multiple accounts in my Payments page?
How can I keep my personal information safe?
I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
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Validation request
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[ Refresh the page to generate a new image. ]
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Access to this domain may need the browser to have javascript and cookie support enabled.
Validation needed due to the detection of invalid input from this client IP address, error code :
338
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