Help and Advice for Non-residents

26 FAQs

• I am trying to buy my home through the Right to Acquire or Right to Buy scheme. My building is under 18 metres at tall, but my lender is asking for an EWS1 form, what should I do?
• I have a fire protection charge as part of my service charge – will this be used to cover remediation costs?
• If my building has a sinking fund can this be used to cover costs if they are not recoverable by other means?
• Do my Building Safety Programme inspections require renewal?
• Why has our inspection not been done sooner?
• Why can't you give us a date for any remedial works to be done now?
• What is the difference between a Building Safety Programme inspection and an EWS1 form?
• Can residents commission inspections outside of the L&Q Building Safety Programme?
• How will I know my home is safe if my building doesn't need an EWS1 form?
• Will L&Q consider buying back my home if I cannot sell it because of fire safety issues?
• Will building safety issues affect my ability to buy my home using the Right to Buy / Right to Acquire scheme?
• How will you keep me safe if the inspection of my building requires works to be done but they can’t be done straightaway?
• Will I be able to stay in my home while my building is inspected?
• Will you be starting remedial works before the inspections programme completes?
• What is L&Q doing to try and influence mortgage lenders to lend on buildings affected by safety issues?
• Who will carry out the Building Safety Programme inspection?
• Why are you replacing waking watch with a fire detection and alarm system?
• Will I be charged for any additional fire safety measures required for my building?
• What safety reassurances did you receive from the developer when my home was built?
• How will L&Q keep in touch with me about building safety issues?
• I have received a Section 20 Notice that mentions ‘cladding’, does this mean that I will be charged for cladding removal and replacement?
• Why are there no fire extinguishers in my block?
• Why does my building not have sprinklers?
• How is building height measured?
• How can I safely use chargers for electrical equipment and devices?
• How safe are my electrical goods?