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What are the new service charges being introduced in April 2020?
What are the items on my service charges statement?
How do I make a payment online? How do I pay my rent online?
How much is my weekly rent?
Why isn't my payment working?
How do I read my online statement?
Can I pay with someone else's card online?
What is my account balance?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
I claim housing benefit, why does it show that I still owe you money?
Can I setup a direct debit online?
I'm struggling to pay my rent, can you help?
Can I set up a recurring payment or arrangement online?
Why do I have multiple accounts in my Payments page?
What will happen if I pay less than agreed after I end my tenancy/account?
I’ve never made a payment directly to you before. Will I be able to do so now that my tenancy/account has ended?
I’m ending my tenancy/account, but I have arrears. What will happen with my current agreement?
I’m ending my tenancy/account, but I’m in receipt of Housing Benefit/Universal Credit. What do I need to do?
I’m ending my tenancy/account, but I have credit on my rent/service charge account. How do I get this refunded?