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30 FAQs
Where can I find my tenancy reference?
I don't have a tenancy reference number, how do I sign up?
How do I sign up?
How do I setup a Direct Debit online?
I claim housing benefit, why does it show that I still owe you money?
How do I sign into my online account?
How much is my weekly rent?
I received an error message when I tried to sign up or sign in. What should I do?
How do I make a payment or pay my rent online?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
I didn't receive an email when signing up for an account, what should I do?
How do I set up a recurring payment or arrangement online?
What information do I need to create an account?
What browsers does your website work on?
I'm struggling to pay my rent, can you help?
How many accounts can be set up per tenancy?
Who can create an online account?
I've forgotten my password, what should I do?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
How do I close my online account?
How do I contact L&Q on social media?
Why do I have multiple accounts in my Payments page?
How do I change the email address used for my online account?
Why isn't my payment working?
How safe is my information online and how secure is my online account?
How do I change the phone number I use to sign in?
Do you accept AMEX cards?
What is a strong password?
Why do I need to enter a code to sign in?
I didn't receive a code when signing in, what should I do?
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Validation request
User validation required to continue..
Please type the text you see in the image into the text box and submit
[ Refresh the page to generate a new image. ]
Note:
If you get here while trying to submit a form, you may have to re-submit the form.
Access to this domain may need the browser to have javascript and cookie support enabled.
Validation needed due to the detection of invalid input from this client IP address, error code :
338
Number of attempts left :
5