L&Q Group | Leading Housing Association & Residential Developer
Help & advice
Find a home
Help and Advice for
Filter on category
Billing and payments
Building and fire safety
Home ownership options
L&Q online account
All in Building and fire safety
L&Q inspections programme
Moving home or remortgaging
New building safety guidance
Right to Buy or Acquire schemes
All in Home ownership options
All in L&Q online account
All in Repairs
Gas, Heating and Hot Water
Report a Repair
Where can I find my tenancy reference?
How do I make a complaint to L&Q?
How do I setup a Direct Debit online?
I don't have a tenancy reference number, how do I sign up?
How do I sign up?
Why isn't my payment working?
I claim housing benefit, why does it show that I still owe you money?
Who can create an online account?
How do I contact L&Q on social media?
I've forgotten my password, what should I do?
How much is my weekly rent?
I didn't receive an email when signing up for an account, what should I do?
How do I sign into my online account?
How do I change the phone number I use to sign in?
How many accounts can be set up per tenancy?
Why do I need to enter a code to sign in?
I'm having trouble with your website or I have a suggestion for the website, what should I do?
Can I pay with someone else's card online?
I'm struggling to pay my rent, can you help?
I received an error message when I tried to sign up or sign in. What should I do?
How do I set up a recurring payment or arrangement online?
I've forgotten which email address I used to sign up, what should I do?
How do I make a payment or pay my rent online?
How do I read my online statement?
How do I close my online account?
When setting up my online account, do I enter my current address or the address that I had when I was your resident?
How do you use my data?
Do you accept AMEX cards?
What information do I need to create an account?
How safe is my information online and how secure is my online account?