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30 FAQs
How safe is my information online and how secure is my online account?
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I'm having trouble with your website or I have a suggestion for the website, what should I do?
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I can see the wrong information in my online account, what should I do?
How do I close my online account?
Can members of my household set up an online account?
How much is my weekly rent?
Why isn't my payment working?
How do I read my online statement?
Can I pay with someone else's card online?
What is my account balance?
I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
I claim housing benefit, why does it show that I still owe you money?
How do I setup a Direct Debit online?
I'm struggling to pay my rent, can you help?
How do I set up a recurring payment or arrangement online?
Why do I have multiple accounts in my Payments page?
I've forgotten my password, what should I do?
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