Help and Advice for Non-residents

30 FAQs

• Where can I find my tenancy reference?
• Why do I need to enter a code to sign in?
• How do I set up a recurring payment or arrangement online?
• Why do I have multiple accounts in my Payments page?
• I didn't receive a code when signing in, what should I do?
• I can see the wrong information in my online account, what should I do?
• I received an error message when I tried to sign up or sign in. What should I do?
• I made a payment yesterday, why is it not showing on my statement? Why isn't my account balance correct?
• How do I change the email address used for my online account?
• How do I contact L&Q on social media?
• How do you use my data?
• I'm no longer a resident. Can I sign up for an account to pay L&Q online?
• How do I sign up?
• I don't have a tenancy reference number, how do I sign up?
• How many accounts can be set up per tenancy?
• Who can create an online account?
• I didn't receive an email when signing up for an account, what should I do?
• How safe is my information online and how secure is my online account?
• I've forgotten my password, what should I do?
• How do I setup a Direct Debit online?
• How do I sign into my online account?
• How do I close my online account?
• I’m no longer a resident, but I’m paying back arrears. Will my payments online be allocated to my account or the current occupant of the property?
• How much is my weekly rent?
• I'm having trouble with your website or I have a suggestion for the website, what should I do?
• I'm struggling to pay my rent, can you help?
• What information do I need to create an account?
• Do you accept AMEX cards?
• Why do we ask for your Date of Birth?
• What browsers does your website work on?